I was having the same problems with mine. I had to manually reset the hook on the door so it would catch on the latch inside the glove box. Got the hook replaced under warranty, and it has worked fine ever since. The spring was broken inside the hook part of the latch that resets the hook. Does get aggrivating doesn't it! Close the glove box door, oops, it pops open, close it again, then it pops open the next time you accelerate, and all your CD's, Cassette tapes, etc, and owner's manual wind up on the floor and passenger seat along with your sun glasses, or better yet, all the stuff winds up in your wife's lap! Did get to the point of Robert's suggestion, VELCRO! And it worked!