How Many Warranty Claims Are Too Many???

gthomas

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Are you in Virginia? Their 'lemon' laws are based on these. And also, these go in conjunction(Federal).
In Viginia, there is no requirement for three or more repairs for a nonsafety defect, or one or more repair visits for a safety problem, or a minimum of thirty days in the shop (first 18 months) to qualify for the 'lemon' law.
 

Bill B

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Keep track of EVERY conversation with DC/dealer. When you have the car written up make sure it is worded the same each time for the same problem. I had to lemon law a 2000 CLK 430 and it was not easy. They tried to get by on a technicality (the problem not being written up the same each time) Stay on them they are very good at getting around fixing what they should.
Good luck and keep us informed.
 

gthomas

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If you go the lemon law route, you will recieve a call from what they say is a consumer advocate that helps bridging the gap with the dealer/manufacturer. Do not talk to them. They are in league with the manufacturer, and their only intent is to get you to keep giving the manufacturer another chance, so they won't have to buy it back.
 

Fishtail

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Keep track of EVERY conversation with DC/dealer. When you have the car written up make sure it is worded the same each time for the same problem. I had to lemon law a 2000 CLK 430 and it was not easy. They tried to get by on a technicality (the problem not being written up the same each time) Stay on them they are very good at getting around fixing what they should.
Good luck and keep us informed.
That's right, I wouldn't sign anything unless you read the details first and make sure they word it the way you stated it.

-Lou
 

Bill B

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gthomas, Thanks I forgot about that guy. Also you will find that it is primarily the dealer that is the issue. They only get paid 1/3 of book to do warranty repairs so there is very little motivation for them to do this.
At least that was my take on my case.
 

Janni

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If you go the lemon law route, you will recieve a call from what they say is a consumer advocate that helps bridging the gap with the dealer/manufacturer. Do not talk to them. They are in league with the manufacturer, and their only intent is to get you to keep giving the manufacturer another chance, so they won't have to buy it back.

WRONG!!!!
In some states the BBB agrees to be an arbitrator in these cases. The manufacturer agrees becasue they can kepp the Lemon Law off the books. The owner agrees becasue they get it done faster.

I helped my brother navigate a buyback on his wife's 2001 VW Beetle. The BBB assisted and he had the car repurchased from VW in 4 weeks time, and had a rental car for the last 2 weeks - all paid for by VW.

A good arbitration person can save both parties time and money.
 

gthomas

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That's not true. In Florida in 1996 dealing with a Chevy 1500 SWB 4x4. The person lead my friend to believe he was on the side of my friend, and actually got my friend to keep giving them another chance. It screwed my friend out of getting the buy back. And on a search, it shows the 'lemon' complaints. They screwed him.
I am not aware if the BBB gets involved in our state now, but they did not at the time. This was what was supposed to be a disinterested third party. Everything they did was against the interest of my friend.
 
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Vipera Russelli

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Thanks for all the great advise. I do live in VA and am keeping track of the days that my Viper in the shop for purposes of the Virginia Lemon Law and really appreciate the advise regarding documenting reoccurring problems as well as the heads-up on dealing with the "settlement facilitator." From my case research, it's my understanding that the buyback under VA Lemon Law actually covers money invested in the car, such as that spent on upgrades, assuming of course that they are not the cause of the problem, which they are not. My preference would still be not to have to force a buy back, but rather have the car working properly, since I actually want to own my Viper as modified. Still, if it comes to it, I will go down that road.

The body panel that fell off is that little triangle in front of the passenger door and inside the scallop (I think it's officially called the door hinge cover). It's held on with three screws that all came loose and fell off during the first 300 miles. Fortunately, I notice this panel was loose and actually caught it falling off when I was washing the car, so no damage was done. That was problem #1, and I'm still shaking my over that one. I check those screws all the time now.
 

0260in3

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Sorry to hear about all your problems. I wonder what kind of history CARFAX would show at this point. If it shows 7 "dealer services" it could scare someone away from buying your Viper down the road (not that you're planning to sell). I don't have a CARFAX membership but maybe someone else could run it through for you.

Good Luck
 
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