Extended Warranty and Dodge Dealer

[malcoll]

I took my 1996 RT in today for a few complaints to be checked under the extended warranty.

Quick list.
(1)The safety switch on the clutch pedal is not working properly..... sometimes it will not activate and allow the engine to start.
(2) I get a coolant smell quite often, and the coolant level has been dropping?
(3) I get a "hunting" idle sometimes... hunts between about 400 and 1000 rpms.
(4) The transmission is sometimes extremely difficult to engage first and reverse in the morning when the engine is cold.
(5) The center console speakers do not work.
(6) Need the 998 recall
(7) The side sills have corrosion from the original rivets (one side the rivets were removed and screws installed... the other side the screws were installed but the rivets left in place)

The dealer has had the Viper for two days. I got a call today..... supposedly the clutch safety switch is NOT COVERED.
The coolant system was supposedly pressure tested and OK
The hunting idle is supposedly from dirty throttle bodies... I was advised to REPLACE the K&N filters? I have 31,000 miles... and I am wondering if the dealer actually opened up the intake side if they recommend replacing K&N filters?
They found nothing wrong with the transmission.
The amp for the speakers is toast and the new amp will arrive tomorrow.

I have to pay a $100 deductible on the amp.... and I have to pay the dealer $75 for checking the items not covered under warranty.

They have nothing to offer regarding the 998 recall.... and will do nothing on the side sill corrosion?

Does this all sound "par for the course" to you guys? I have never taken a vehicle in for warranty check and been expected to pay an evaluation fee?

Just curious if anyone has any thoughts.

Thankyou, Lance

Now I have to

 

[Steve-Indy]

This is a long story....but I'll make it short...call your local VCA offficers and ask them for the name(s) of dealer(s) in your area who CARE and are CAPABLE of doing the right thing with your Viper. I spend a fair amount of time searching out the answer to this type of question for our Ind/Ky VCA members...and it is time WELL SPENT (and enjoyed by me) ...as most places that I(we) have contacted cannot or do not want to attempt Recall 998 or 999 when they have a very low numbers of Vipers that they normally service. We therefore try to "stack 'em" into the COMPETENT, "Viper friendly" dealers that we fortunately have...and most folks are happy with the results thus far...including the dealers.

Steve Fess Sec. VCA Ind/Ky Region, Inc.

 

[malcoll]

Does anyone on this board reside in north Florida?? Maybe someone has an idea of a Viper friendly dealer in north Florida???

Please!

 

[Viper Wizard]

This is a long story....but I'll make it short...call your local VCA offficers and ask them for the name(s) of dealer(s) in your area who CARE and are CAPABLE of doing the right thing with your Viper. I spend a fair amount of time searching out the answer to this type of question for our Ind/Ky VCA members...and it is time WELL SPENT (and enjoyed by me) ...as most places that I(we) have contacted cannot or do not want to attempt Recall 998 or 999 when they have a very low numbers of Vipers that they normally service. We therefore try to "stack 'em" into the COMPETENT, "Viper friendly" dealers that we fortunately have...and most folks are happy with the results thus far...including the dealers.

Steve Fess Sec. VCA Ind/Ky Region, Inc.

I agree With Steve! Don't walk, RUN away from that Dealer!!

 

[malcoll]

I spoke with the service rep again. Apparently the warranty I have is the "added care" warranty.... which covers fewer items than the "max care"?

Ben is the service advisor, and he seems very knowledgeable and pleasant to talk to, I think he is being "straight up" with me.

So my question.

Can I upgrade an existing extended warranty (which I just transferred from the prior owner) to a Max Care warranty?

Thanks, Lance

 

[Buckeye Viper]

On the subject of warranties, anyone know where I can get an extended warranty for my 96 RT/10?

 

[Steve-Indy]

Call Chuck Tator 1-914-763-3136 or Bill Pemberton 1-800-889-1893.

They are GREAT guys, straight, and REALLY know their stuff !!!