....On to the point, ...I emailed Jon B and asked him if he carried the newer, smaller alarm remote for my 98 Viper. He said yes, It would be $44.00....... I replied the next day and asked that he would give me a call to complete the transaction........He then sends me an email showing my order and credit card info.........Both of these pieces of info had changed since I moved so I told him that I had new info for him and not to use his info from the email. I asked him to contact me b/c our business hours differ and I can never get to him before his work day ends. ...Did you guys know that when you do business with Jon b that he measures your worth by the amount of money that you give him?????
The OTHER side of the Story, in case you, like me, dont have a life outside Vipers! (ooops, was that curt?) :
SMC (No name?) threatened me with this post. Quoting SMC: "Word travels fast among the Viper community. People seem to only remember the bad comments."
So, he makes good on his threat.
Now My secret confession:
I DO MEASURE AND TREAT MY BEST CUSTOMERS DIFFERENTLY than some others !
SMC's only other order he cancelled mid-processs, so SMC is NOT a previous customer. So his "Last purchase" is also his First. My loss I guess? I WILL bend over backwards for my customers, even if they buy just ONE thing. (Those who seek 5-10 quotes but never buy, or order and cancel, or dicker incessantly and then don't buy, -G?- DON'T get my best face, I admit. But I try to help anyway. I DO like my job!)
YES, I can be curt, while trying to help 30-40+ folks a day, 2-3 at a time, and I admit this fault. Speed + volume + only 1 JonB = occasional lack of friendly personal service. SORRY! But The LAST guy who whined about the exact same thing here (TB, thats you) is now a pretty frequent, happy customer. So If "SMC" gives me another chance, Ill give HIM one. But PLEASE dont' waste either of our time?
and now, The REST of the story...............
1) SMC is in a hurry to get a new small key FOB, says the big OE one is 'an embarassment.' Back and forth about whys/whens/costs/ordering.
2) I e-mail a quote, and then later the invoice, showing his address and card on file from the aborted order. No timely reply, So I verify (automated) the Billing address on the card on file: Bank ses "exact match" so I ship and bill. I ship quickly, in hope of impressing with service, not avoiding another cancel! I explain that even the batteries are included. I'm a hero, right? Nope, a DOPE !
3) Now, e-mail #9 - 10 comes in asking me to call after hours to 'complete the transaction'. I advise its already on its way, automated and fast cause He was in a hurry. I ask if he can recover or refuse it, becase the BANK has that address of record. He says probably, but He still wants to chat and asks me to call. I e-mail that "neither of us has time to chat about this $44 part." I'd go bankrupt if I did. Yes, this was curt and unfriendly. I am GUILTY.
That's when SMC threatened to tell the Viper community, and he makes his post above. A nuclear response to a mosquito bite. Some guys enjoy this stuff, as another poster freely admits!
Truth is, my good customers, past and present, frequent or even infrequent would probably get a $44 part FREE from me, because there is no profit in the transaction; Time costs more than the $5 profit. It's just as easy to give it away to those who 'earned' it. But for a 1st-time, previously-cancelled non-customer, like anonymous SMCabove, maybe it is MY LOSS. But my good and fast service proves that no good deed goes unpunished. But I have posted many HUNDREDS of helpful tidbits here over the years, and I hope the vast majority will forgive me .............AGAIN!!!!!
My good and regular customers, like most any business, always get my time, my best prices, frequent buyer discounts, and 100% attention, and even freebie perks. SMC implies this is WRONG. I strongly disagree. And if you CAN hang-in-there on hold, you'll almaost always get rewarded with a lower price. Try me. Your time on hold is WORTH the extra discount. Try me.
P.S. YES, Chuck T. is a good guy. And an asset here. I buy from Chuck regularly. I refer locals to Chuck. I LIKE Chuck. But I usually /almost always sell for less, only 2-5%. Because we have to! Chuck profits on cars and trucks and great service.....all we have is PARTS to make our living. And we accept credit cards, and would even do so FOR CHUCK if he asks us to.
I deeply appreciate your business, and the kind words of those who seem to understand me. "Psychology Today" says that: 'people are 9-times more likley to complain than compliment.' So those kind words mean 9X, and I thank you....
