red94viper,
Sorry to hear about the mishap with your valve-cover!
IF I made a mistake like that and I said "IF"! I would do nothing less then replace the valve cover! AT NO CHARGE!!
Like jonb said "accidents happen"! But that Dealer should do better then what they offered you! Five Star or not!
Alot of people on this Board [Lerkers and Posters alike] have called me and told me not to hold back and to let it all hang out! Well here it goes! In my opinion "I think that Five Star rating is a JOKE!"
When Five Star started 29 years ago with only one survey to go by, you as the Dealer had to be at better then 98% Customer Satisfaction! Then it progressed to three surveys in different categorys better then 94%. Thats cool, it ment that you had to work harder! A few years ago there was and still is a push from DC to get the Dealer Body as a whole to be "FIVE STAR"!
Thats great we need to clean up some of the Dealers BUT they drop the ratings to average and offered to the Dealers Five Star at a PRICE? My blood pressure went up and still is UP!! YOU EARN FIVE STAR NOT BYE IT!! I have been at 100%! And I have worked hard for it!! I DID NOT BYE IT!
I have meet customers [Neons to Vipers] after hours and even on Sundays!! Just to make sure that their experience with a Dealer is a good one! Yes I have made mistakes along the way, but I have bent over backwards to correct them!
OK enough of my ranting! I'm sure I'll get a letter or two over this one! So be it.
On that note, red94viper I would DEMAND a new valve cover!!
Thank you for listening [reading]!