Service Interval

[Policy Limits]

not so sure. there's members on here whom appear to own both based upon pics of their garages they uploaded. i'm considering both. its a very different experience to get in a Hummer one day then a Bentley then a lambo but thats what makes it fun. The diversity of the brands and breeds. I'm not anti-viper. I'm really digging the new generation. just trying to get as much info as possible.

 

[mnc2886]

not so sure. there's members on here whom appear to own both based upon pics of their garages they uploaded. i'm considering both. its a very different experience to get in a Hummer one day then a Bentley then a lambo but thats what makes it fun. The diversity of the brands and breeds. I'm not anti-viper. I'm really digging the new generation. just trying to get as much info as possible.

Fair enough, but I think what everyone here is getting at is that all the little "perks" that you have with a $250,000 car are just not going to be there on a $100,000 car. The good news is, the new Viper is in that category of performance. Don't get me wrong though. There are site supporting vendors that do delivery a high ranking experience. Bill and Mark from Woodhouse and Bernie and their Viper techs from Tomball.

 

[Steve M]

So you come here asking a question that doesn't really have a good answer since the service intervals will be based on use (how and how much), and then get upset when we don't roll out the red carpet for a VIP such as you? From these posts:

SRT isnt aiming for a guy like me. Guys like me with Lamborghini status and Bentley status view SRT vehicles are a major step down from the exotics they already have. I'm just open minded. I've seen a viper in my local Ferrari dealership on the uptrade but never saw a Ferrari in a Dodge dealership the other way around.

cool. Post pics of all the ferrari's and lamborghini's traded in for your vipers once they start pouring in. Your hand will be exhausted from writing all those checks to these buyers for the excessive value of the italian brands over the american one. I am intrigued by possibly owning a car with aventador speed for 30% of the cost, I must admit, which is why i'm here. and i thought the purpose of a car forum is to inquire on things like expected maintenance and service intervals prior to purchase. sorry some members didnt feel that way. again, the responses that were in fact substantive, are appreciated indeed.

...I'm going to make the wild assumption that you won't be doing any of the service work yourself, so it won't matter when I say that a Viper is a very easy car to work on. Everything is well laid out, and pretty easy to get to. That goes for the transmission, brakes, differential, clutch, etc. I can only assume that the Gen V will follow that same trend, minus the electronic gizmos that might need a Chrysler scan tool to be serviced.

If you want people to treat you with sincerity, you might want to take a different approach. Looking down your nose at us mere mortals that haven't (and may never) achieved "Bentley status" tends to put people off a bit. Yeah, we get it, you're successful at making money. That doesn't mean you have to be a dick about it.

 

[VENOM V]

The movie, Bottleshock comes to mind, as I read this thread, LOL

 

[GreenVenom]

I would think it would have roadside assistance (which would include towing/flatbed) under the normal warranty period. My 08 did and it had to be flatbedded once. Most all manufacturers provide that service nowadays. I even had had it on some new cars I bought in the early 90s and 1 unfortunately had to be towed several times. When that runs out there is AAA.

 

[ViperSmith]

People are expecting things that they aren't going to get. If you expect Ferrari/Bently/Lambo style pampering when you go in for service, well, keep dreaming. Hell, you aren't even going to get the service you expect at BMW or Lexus.

This is an extremely high end car for Chrysler. It bests their most expensive vehicle by $40,000 for the BASE viper.

Hyundai has done some work with the Equus and improving their service abilities. I haven't seen proof Ralph intends to do that with SRT. While it would be nice, you'd be paying more for a vehicle and a lot more for service.

Me, I'd rather not pay for luxuries at the dealership and keep the cost of ownership lower.

 

[Bill Pemberton Woodhouse]

ViperSmith,

I would have to say that you have your proof that Ralph and the SRT Team are devoted to improving their service abilities as no Dealer in the US will be able to sell a Viper now without a certified Tech. SRT saw the errors from Daimler and Cerberus not requiring constant training and letting qualifications to work on the cars become non-existent. Not only will Viper Techs have to attend two sessions during the first year, they will be required to continue training throughout the years to maintain their status. SRT would only allow Level 4 Techs to participate in the program, so with that simple move they ensured that only the most qualified technicians would be allowed to work on Vipers. Sure it is a beginning step, but the SRT Team is determined to elevate the experience and meet the demands of the Viper community.

Respectfully,
Bill Pemberton

 

[ViperSmith]

Bill,

I mean no offense, I think your dealership speaks for itself. But, locally to me, the reputation doesn't. And I speak more to the overall experience - not just having good guys behind the wrenches. I simply don't know if the margins are there like they are with other high end cars to build what people expect with those purchasing experiences. Does it matter much to me if the dealership has free WiFi, free soft drinks, and comfy leather couches? Not really - I never stay while service is being done. But to some, it is a big deal.

I don't think Chrysler provides a bad service experience - it just isn't the same as higher end brands. There is a huge difference between Toyota and Lexus, but different segments and target audiences.

I'd be happy to be proven wrong, that is all.

 

[Bill Pemberton Woodhouse]

No offense taken at all, I just believer that the group at SRT are very serious car guys, and they do listen. I think things will be elevated Nationwide, but I do also think they understand your thought process and are more concerned with the meat of the subject. In talking with many of the Team , from Designers to Engineers to Marketing , there is a very distinct awareness of the passion of the Viper owner and they know they should elevate the experience. When SRT sent practically the entire SRT force to VOI, it gave Viper owners a good shot of the seriousness of those at the newest division of Chrysler. I think your thoughts mirror alot of Petrolheads, and that is the customer they are going after -- yet, they realize they need to have services there to accomodate this genre of Motor fanatics.