Troubles with TireRack: Tires lost by UPS

[Schulmann]

Hi guys,

I have ordered a set of tires from TireRack.com.
UPS lost them ...

I have been trying to contact TireRack for a week without getting much explanation about what is going on. The mail that I have got was rather short:
"Sir, We are investigating along with UPS, Have a nice day ..."

What should I do ?

 

[GTS-R 001]

ask for the waybill# and call UPS yourself

 

[Tom F&L GoR]

Call for Luke, our VCA tire rep guy at Tire Rack....

 

[Schulmann]

The waybill is useless ... Shipper has to contact UPS.

Who is this Luke ?

 

[Tom F&L GoR]

http://www4.forum.viperclub.org/showflat.php?Cat=&Board=wheels&Number=643801&page=0&view=collapsed&sb=5&o=&fpart=1

 

[Gerald Levin]

Hopefully you paid by credit card so you can tell Tirerack to ship you another set while they deal with UPS exclusive of you. If uncooperative you are completely protected by your credit card co. It is their problem, not yours, so you should NOT be placed in limbo.

 

[-FROG-]

I have another Tire Rack contact you may can call if you are having problems. PM me if you need it, but I would think Luke can help you out the best. Good Luck.

 

[Steve-Indy]

Luke at Tire Rack the to "go to" guy. He is a multifaceted racer...knows his product AND your vehicle...and, he CARES!!!

You can reach Luke at 1-888-371-8473...extension 362.

 

[Purdue_Boiler_Viper]

I've dealt with TireRack many times. I'm sure they will take care of you. But, keep us posted.

 

[hemibeep]

UPS strikes again.

Tirerack had also sent me some tires, they got stolen. I opened police report and tire rack took care of me asap. Call LUKE. And also call customer service.
HINT: very sqeaky wheel gets the oil.... HINT-HINT

BTW. the police not only talked to neighbors, but also investigated UPS as they had a hunch it may have been inside job.

Don't wait for UPS, it will take 1 month.

 

[VENOMAHOLIC]

Did you get tracking numbers. You can track your tires progress online at UPS.com. You can see at what point in system they got lost. Tire Rack has to file UPS claim since they deal with UPS directly for shipping. Theft is possible internally as well as at your front door. Bad apples everywhere which is why insurance is important.

 

[FE 065]

Well if my Tire Rack BFG DRs don't arrive on scehdule tomorrow, I'll know where to get advice ..

 

[steel snake]

Sometimes the squeaky wheel gets replaced.

 

[Nadine UK GTS]

I can't be of help other than to say hope you get it sorted, I know what it's like to be with out tires

 

[PaViper]

UPS strikes again.

Tirerack had also sent me some tires, they got stolen. I opened police report and tire rack took care of me asap. Call LUKE. And also call customer service.
HINT: very sqeaky wheel gets the oil.... HINT-HINT

BTW. the police not only talked to neighbors, but also investigated UPS as they had a hunch it may have been inside job.

Don't wait for UPS, it will take 1 month.

Cheap shot at UPS, could have been any number of things happen....maybe you should keep your opinion to yourself.

Get me the tracking number, I will research it myself.

 

[Schulmann]

UPS strikes again.

Tirerack had also sent me some tires, they got stolen. I opened police report and tire rack took care of me asap. Call LUKE. And also call customer service.
HINT: very sqeaky wheel gets the oil.... HINT-HINT

BTW. the police not only talked to neighbors, but also investigated UPS as they had a hunch it may have been inside job.

Don't wait for UPS, it will take 1 month.

Cheap shot at UPS, could have been any number of things happen....maybe you should keep your opinion to yourself.

Get me the tracking number, I will research it myself.

PaViper,

I think you never dealed with UPS customer service.
It's like dealing with a Nigerian businessman ....

 

[PaViper]

PaViper,

I think you never dealed with UPS customer service.
It's like dealing with a Nigerian businessman ....

What do you have against Nigerian businessmen

 

[Schulmann]

What do you have against Nigerian businessmen

You seems to be really naive.
Nigaria is champion in no honoured contracts ....

 

[Neil - UK]

I ordered a set of tires from Luke years ago that had to make a certain date to go in a container returning to the UK, as it happens the courier delivered late and missed the container they then tried to deliver another 3 times.. the tires were supposed to be returned to Tirerack as it happens they never got back and were deemed stolen as well.

I got my money refunded by Luke to my credit card after a few phones calls about a month later

 

[Lee00blacksilverGTS]

I'm sure with Luke and JonB involved this will have a happy ending.

 

[hemibeep]

Yo, PA.

Not a cheap shot.

FACTS BABY.

The "investigator" of UPS would not even take the police information. Not interested. Didn't care. Took them over a month to get squared and take care of Tireracks' claim.
The UPS driver said she was hurt and left the tires in the middle of my driveway. HOW HARD is it to ROLL a BARE TIRE another 15 feet behind 4' tall bushes and a front porch.?

Not my first encounter with UPS. Sorry, PA if this offends you, but my facts.

Luke at Tirerack is stand up and took my word. Sent another set of tires. I will use tirerack from this point forward.

 

[FE 065]

Well if my Tire Rack BFG DRs don't arrive on scehdule tomorrow, I'll know where to get advice ..

Right on schedule

(guess I've entered the No Spin Zone eh?)

 

[GR8_ASP]

No spin and no rain zone. Possibly no turn zone as well.

Bet they hook up well though. I am returning mine back to the stock wheels and Pilot Sports this weekend. Enough wear on the Sport Cups for this year.

 

[JUCD VPR]

Well if my Tire Rack BFG DRs don't arrive on scehdule tomorrow, I'll know where to get advice ..

Right on schedule

(guess I've entered the No Spin Zone eh?)

SWEET. I love my BFG drag radials. Is this the first time you've run them on your Viper?
If so i'd suggest never driving in the rain, man they **** in the rain. I mean they are HORRIBLE!!
BUT woo weee do they HOOK off the line on dry pavement!! I love them !!

 

[Cop Magnet]

UPS strikes again.

Tirerack had also sent me some tires, they got stolen. I opened police report and tire rack took care of me asap. Call LUKE. And also call customer service.
HINT: very sqeaky wheel gets the oil.... HINT-HINT

BTW. the police not only talked to neighbors, but also investigated UPS as they had a hunch it may have been inside job.

Don't wait for UPS, it will take 1 month.

Cheap shot at UPS, could have been any number of things happen....maybe you should keep your opinion to yourself.

Get me the tracking number, I will research it myself.

Let's see, UPS picked them up (tracking numbers somewhere, right?).
They had them at the intake facility, shipment, processing, delivery vehicle, and supposedly to your door.
That leaves UPS or someone who stole them off your porch (hence you mentioned the neighbors being interviewed).
So UPS had them 95% of the way (+/-), and they were stolen or lost somewhere.
So how's pointing out 95% probability a "cheap shot"???

 

[DodgeViper01]

Assuming you paid by credit card, just file a dispute and tell Tirerack. They will rectify the situation real fast.

 

[FE 065]

Well if my Tire Rack BFG DRs don't arrive on scehdule tomorrow, I'll know where to get advice ..

Right on schedule

(guess I've entered the No Spin Zone eh?)

SWEET. I love my BFG drag radials. Is this the first time you've run them on your Viper?
If so i'd suggest never driving in the rain, man they **** in the rain. I mean they are HORRIBLE!!
BUT woo weee do they HOOK off the line on dry pavement!! I love them !!

My first experience with BFG DRs was back in 1996 on 17" Viper rims. Good enough for what I'm doing. If I can get another set of 18" back rims, the BFGs will only be on the car when going to the strip.

Don't pull those tires off before Saturday Ron, the weather report says no rain, so head for Lapeer!

 

[GTSnake]

Look for a set of new Viper tires on ebay pretty soon.

 

[FE 065]

Well come on, you can give us a preview can't ya?