Hi there, I have been trying since July (after taking delivery of my 08 Coupe) to join up. Played telelphone tag for a couple weeks than gave up for a while. Been trying again over the past 2 weeks, just can't get anyone to answer. Is there a different protocol to follow for actual Viper owners? Can I submit my vehicle and personal info to someone directly as opposed to waiting to hook up with a live body on the phone at the VCA?
I just called and got BETH on the first ring.
The COOL program is automatic....you dont do anything {Unless your dealer made an error or omission) It must be a new car, new on an MSO. That triggers the process.
Calling HQ would only tel you if COOL data has been processed, they cannot "COOL" you with data you provide. Your data MIGHT fill in a dealr omission.
Good News: COOL gets you 'FOUR QUARTERS" of VCA mambership. If you were NOT activated, nothing is lost..... COOL activations now get you ALL of 2009!
If you could post this question in the "ASK VCA HQ" forum you WILL get a prompt answer....but only MEMBERS can see that forum!! "Catch-22"
CALL EM SEE IF YOU ARE "COOL"............. 1-800-998-1110