Turbo63, could I also have your "stay away from" list?
I am in somewhat of a bad spot because the dealer right up the street from me (which had a Viper tech) closed. Although they weren't perfect, they were great to deal with... I would always being my own oil/parts and they were cool just charging for labor.
Now, my next closest option is Barbera. The conventional wisdom on Barbera is that although their sales dept is shady at best, their two Viper techs are generally pretty good.
I've only taken my Viper there once, for a driveline clunk. While they did indeed fix the problem, the car had 6 extra miles on it when I picked it up, which wouldn't raise any concern in a rural setting, but if you know the Roxborough area, with all the traffic it takes like an hour to go six miles, so I'm not so sure I was comfortable with that.
Also, in an attempt to be nice, they sent my car over to the prep area to be washed after it was done. However, the guys applied some pretty nice swirl marks that I've never been able to completely get out.
Chuck Tator is indeed the man, and I'd love nothing more than to have the means to just ship the car up to him any time it needed to be touched. But alas, no such luck.