...... My personal favorite wheels are HRE 547R. But, I've heard from so many that HRE is terrible to deal with and the customer usually loses anyway.
I guess I am PUZZLED over the 2 statements (innuendo?) this thread about HRE service. I am speaking as HRE's #1 Viper Wheel Vendor, so perhaps our customers are treated better, but please consider:
1) What SERVICE issues can there be? I mean, what SERVICE do you need ? PartsRack handles all the HRE contact, you don't need to even speak to them !
2) HRE initial quality is white-glove perfect. In hundreds of sets sold, I can recall only 3 initial quality problems, ONE was last month! The other 2 involved chrome. HRE promised a fast turn, red-labelled the repair, and customer was satisfied. The RARE stem problem should NOT have happened in the 1st place!)
Clear-coat complaints can exist AFTER TIME, and HRE can be slow to fix these low-priority, RARE issues...and everyone HATES to have the Viper downtime. But they warrantee the finish, and do NOT dodge the repair
3) PRODUCTION DELAYS can be a problem especially with chrome. Why? HRE demands perfection, and they will strip-finish-dip a wheel thats not perfect. Delays happen. When this happens, and PartsRack is in your corner, we get some "concessions" on your behalf. HRE is responsive. Our last 8 HRE orders shipped early, by a few days. (Not Chrome)
4) Currently, HRE is operating in a peak period, and also in a DEEP discount off pre-2006 prices since 11/1/2006. Demand is therefore high....prices are, well, REASONABLE. PartsRack has 18" HRE wheels from UNDER $4300/set. Full Polish, or even full chrome. These are QUALITY 3-pc wheels.......
HRE is hosting a SoCal VCA plant tour March 10, with special VCA March pricing thru PartsRack as a result..... I'd like to have HRE to ADDRESS FACTUAL PROBLEMS if anyone wants to alert me to the specific situations. I have NOT seen them......... Old grudges on Audi, Kinesis mis-labeled wheels aside, Send me an email, and Ill forward to HRE's VP, even if you bought elsewhere.