Cobraken,
Be pleased to know that these items will hopefully become a thing of the past , as SRT has been listening to both Dealers and consumers over the past years about needing high quality training for Viper Techs. Dealerships in the future will have extensively trained Techs or they will not be selling Vipers. Stories like yours should evaporate, as we both know this is the type of thing that should never happen in the first place. High quality service is not just a benefit to the customer, it is a requirement , in my mind , to elevate the Viper back to the hallowed ground it stood on for so many years.
Respectfully,
Bill Pemberton