Dealer wont accept my warrenty from USA!!! what do I do ?

[M_viper]

The dealer over here are being really annoying because they wont open up a warrenty book for my car but I did buy it with warrenty in the USA, althought I thought that this warrenty was worlwide which is suppost to be and I always thought that Dodge would warrenty their cars where ever you got it from. Do I need some kind of other type of warrenty like for the middle east or something?

We only have one dealer over here and they said we cant provide you any warrenty because of two reasons, one its because I never bought the car from them!! and two its because they dont sell the Vipers here with warrenty. Yes they do sell vipers and they've sold a few but none of them have warrenty.. I was surprised to hear that from them but now I know why they dont sell so many vipers!

So I was wondering who do I talk to about this and where else can I get warrenty, Im willing to open up a warrenty book for my car in UAE dubai or Abu Dhabi or even anywhere else in the Gulf but isnt there a guy incharge in the main warrenty office for this whole issue.


Im saying that because I bought a Z06 from USA and the dealer here had no problems opening up a warrenty book..even thought i never bought it from the dealers here because they told me where ever you buy a chevy you get the warrenty world wide..isnt it like that with dodge?

Sorry everyone Im not really familiar with this situation.

 

[mjorgensen Woodhouse]

Dodge will never warranty a car for the USA market out of the country evenif it's Canada! You have no warranty when the car is exported, whoever sold it to you knew that going in...

The dealer over here are being really annoying because they wont open up a warrenty book for my car but I did buy it with warrenty in the USA, althought I thought that this warrenty was worlwide which is suppost to be and I always thought that Dodge would warrenty their cars where ever you got it from. Do I need some kind of other type of warrenty like for the middle east or something?

We only have one dealer over here and they said we cant provide you any warrenty because of two reasons, one its because I never bought the car from them!! and two its because they dont sell the Vipers here with warrenty. Yes they do sell vipers and they've sold a few but none of them have warrenty.. I was surprised to hear that from them but now I know why they dont sell so many vipers!

So I was wondering who do I talk to about this and where else can I get warrenty, Im willing to open up a warrenty book for my car in UAE dubai or Abu Dhabi or even anywhere else in the Gulf but isnt there a guy incharge in the main warrenty office for this whole issue.


Im saying that because I bought a Z06 from USA and the dealer here had no problems opening up a warrenty book..even thought i never bought it from the dealers here because they told me where ever you buy a chevy you get the warrenty world wide..isnt it like that with dodge?

Sorry everyone Im not really familiar with this situation.

 

[Chrissss]

I believe Dodges, or at least Vipers purchased in the US only carry the warranty in the US.

 

[ASPIRATIONS]

Way to go Dodge

 

[TAILWAG]

so say a US Citizen moves out of the country and decides to take his car with him (Viper), that would automatically void the warranty?

 

[M_viper]

I guess Im screwed then...

now if anyone was to export a Viper it would void warrenty..now that really *****!



Im going to contact the dealers in Dubai and Abu Dhabi and see if I can find a way.

Ill update asap

 

[RTTTTed]

Administration made a decision. My warratny was cancelled when I crossed the border and registerd my car in Canada. Unfortunately, the dishonest execs decided NOT to give me a refund for the pre-paid warranty that they cancelled. BMW and Porsche decide the same thing and their warranties are not honored out of the country either.

The only thing that makes Dodge better is the product. My supercharged 50,000 mile Viper's only warranty issues were a broken door speaker wire and a 10% off odometer. 7/70 warranty cost how many thousands of dollars and all they would have had to fix would have been $200. I fixed the wire myself.

It's all part of the Cdn/US trade war. You know - they want everyone to buy from China and not each other. Obvious why we have an economic problem. Too many losers in Administration and Gov.

The engineers and tradesmen are becoming the obviously smartest people on the planet. Government doesn't realize that THEY caused the economic problems with the huge taxes and stupid policies??? Every other person on the planet can see that we can no longer support all the corruption created by our tax dollars. Obviously less money goes to road work and bridges so it must be filling pockets. Financial Empires are all bogus figures and the CEO lives off the money of his customers.

Ted

 

[eucharistos]

not to put too fine a point on it, but i don't think the warranty is void, i.e., probably still valid if the car were in the US, but the warranty is not valid outside the US. your car would be under warranty if it were in the fruited plains

but what do i know

what do you need warranty on?

 

[eucharistos]

ooops, i guess ted's post voids mine




(always trust ted )

 

[RTTTTed]

ooops, i guess ted's post voids mine




(always trust ted )

thanks eucharistos,

Besides cancelling my warranty we met a new "changed over from ZR1" SSG guy at Mission Car show last spring. He bought the ONLY SSG he could find in North America from an Ohio Dealership and his warranty was cancelled at brand new with Zero miles.

He actually did have a warranty issue that he personally paid to repair.

Chrysler Canada told me (after coming home) that my warranty was cancelled "to discourage cross-border shopping."

Last year Chrysler added fines to any US Dealer that sold a car to a Canadian.

Reason for this being that a $42,000 SRT8 (us) costs at least $70,000Cdn - and that's why I didn't buy one.

.

 

[Neil - UK]

it a well known fact that once any Dodge is exported the official warranty is void,
crazy i know....unfortunately your screwed its always been that way

one of our members brought a new SRT ram from the US, the engine failed big time with just a few miles on the clock, he made the mistake of contacting US Dodge and asking for warranty when the Ram was in the UK, his VIN was then logged, rather than sending it back and saying it was still on US soil before calling them

In the end it was sent back to the US anyway to be repaired, all at his own expense and the poor guy got stung with a $25K bill

 

[Billy Coons]

So does this also apply to US military members who are stationed overseas and take their car with them, after their vehicle was purchased in the US?

 

[GR8_ASP]

Pretty clear instructions at the beginning of the warranty booklet for vehicles made to US specifications for sale in the US. Note specific exclusion for government employees and military outside of US.

You must be registered for see images attach

 

[PatentLaw]

Pretty clear instructions at the beginning of the warranty booklet for vehicles made to US specifications for sale in the US. Note specific exclusion for government employees and military outside of US.

You must be registered for see images attach

Well that was a quick and accurate response......case closed.

 

[eucharistos]

seems like if your car was
bought (sold) in the US,
brought across a border,
and never registered across the border,

then brought back (hopefully driven not like the hickey neil's friend got - ouch) for warranty work,

the warranty is still valid, and all above board.

either way, poor way to establish good will for US brand across the border(s)

 

[GR8_ASP]

Well that was a quick and accurate response......case closed.

Been discussed many times why policies like this exist. Different countries have different laws, regulations and environments that drive unique vehicle content, certification etc. That by itself makes warranty application world wide for all models impractical as everywhere would have to have parts and service tools/processes available for everywhere else's unique parts.

Then you have part damage that is due to having the wrong parts or calibrations for the region. Fuels and lubricants vary widely around the world. You cannot have the same vehicle controls for everywhere. So if a vehicle calibrated for US fuels has a piston failure what do you do? Or a catalytic converter failure? Or on an environmental basis say that the extreme temperatures of the middle east drive changes specific to that region what do you do when someone imports a car to that region and it fails due to the environment? Lots of product related questions due to regulations and environment. And unstated here is the safety aspects where each market may have unique safety requirements and allowing vehicles that intentionally bypass those requirements places the manufacturer at risk.

And then you have economic influence. When going across borders currency exchange always provides an incentive to buy on one side or the other. You cannot manipulate MSRP on a daily basis to compensate. So when the currency exchange favors one side the dealers on that side would have a bonanza and the ones on the other would go bankrupt, on a boom and bust cycle.

Lots of reasons why gray market vehicles are discouraged by manufacturers. And warranty is the only real leverage they have in discouraging it.

 

[M_viper]

OK so I understand now that my warrenty from the USA wouldnt work outside, fair enough but why wouldnt they open up a warrenty book for me over here?

 

[ACRsnake]

same thing for me here , i had to pay 800$ (tire+shipping+customs) for a new rear Sport pilot on my 1200 mile ACR .... ***** big time !

But on the other hand my Ram SRT is/was flawless for 10k miles .

 

[redtanrt10]

Lot's of Chrysler bashing here, many manufacturers treat it the same way. Yes it upsets people but as Mark said the seller knew.

M Viper I don't know what you mean by "warrantee book"? Sell you a warantee??

 

[RTTTTed]

GRD 8 asp, although you have a few good reasons, they really don't explain my warranty cash being refunded. If I changed my mind and refuse a service I was paid for I'd return the payment.

So you're saying that the company doesn't believe in Free Market? Instead of only Government controls we now need to put up with Corporate controls?

 

[M_viper]

Lot's of Chrysler bashing here, many manufacturers treat it the same way. Yes it upsets people but as Mark said the seller knew.

M Viper I don't know what you mean by "warrantee book"? Sell you a warantee??

Its the same thing as having warrenty on your car in USA but over here, people usually open a warrenty book or file or what ever you would like to call it if they bring cars from abroad.

but it is only opened or registered under warrenty if you pay the right amount.

I contacted the dealers in Dubai now and no luck, Ill wait till tomorrow and contact the ones in Abu Dhabi and see if maybe they might put my car under warrenty.

 

[GR8_ASP]

GRD 8 asp, although you have a few good reasons, they really don't explain my warranty cash being refunded. If I changed my mind and refuse a service I was paid for I'd return the payment.

So you're saying that the company doesn't believe in Free Market? Instead of only Government controls we now need to put up with Corporate controls?

There is no such thing as the implied cost of a warranty. Warranty is a future risk as it is applied to a product. How would you propose to provide a cost to It?

But you are still missing the point. Cancelling warranty is the ONLY leverage a manufacturer has to influence that people buy vehicles within their own market and not do market to market shopping. Making a price reduction would provide leverage to cause cross border shopping not prevent it.

And what the heck does this have to do with free market? No one forced anyone to go to another country and bring in a gray market vehicle. Want a car made for sale to Americans for primary use in America, with registration only in America then live in America. Same for Canada or any other country/region. The only ones with a semi beef are those who live in a country or region that the vehicle is not offered for sale. And then they take the risk, which can include confiscation of the vehicle (which applies to the US for gray market cars). No manufacturer is forced to make a product available everywhere. Nor should they.

 

[Asp Man]

same thing for me here , i had to pay 800$ (tire+shipping+customs) for a new rear Sport pilot on my 1200 mile ACR .... ***** big time !

But on the other hand my Ram SRT is/was flawless for 10k miles .

To be clear that's a problem with Michelin, not Dodge.
You should talk to a Michelin rep over there, as I cannot see a reason that a tire manufactured in France (most likely, feel free to correct), shipped to the US, mounted on a Viper, then sold and shipped to Egypt shouldn't still carry the tire manufactures warrantee.

 

[pteam]

The reason all these car companies do it is because people export these cars all over the world to countries where there are no dodge dealerships that cant service them. Thus they'd have to pay to ship parts to other parts of the world and pay people who are not in the dodge network which easily could cost them 5x more than the normal repair.

 

[triplexotica]

Hey M, Are there alot of Vipers in Dubai?

 

[RTTTTed]

There is no such thing as the implied cost of a warranty. Warranty is a future risk as it is applied to a product. How would you propose to provide a cost to It?

But you are still missing the point. Cancelling warranty is the ONLY leverage a manufacturer has to influence that people buy vehicles within their own market and not do market to market shopping. Making a price reduction would provide leverage to cause cross border shopping not prevent it.

And what the heck does this have to do with free market? No one forced anyone to go to another country and bring in a gray market vehicle. Want a car made for sale to Americans for primary use in America, with registration only in America then live in America. Same for Canada or any other country/region. The only ones with a semi beef are those who live in a country or region that the vehicle is not offered for sale. And then they take the risk, which can include confiscation of the vehicle (which applies to the US for gray market cars). No manufacturer is forced to make a product available everywhere. Nor should they.

I live in Canada so I should be forced to buy in canada? If the canadian dealership sells exactly the same US car (minus the DRL module) say a $42,000us SRT8 Challenger for $70,000 - I didn't buy the car.

Before the economy sucked people had jobs. I bought a car where ever I got the best price. Same cars sold and built on both sides of the border. Then we got 40% lumber taxes into the states and the Canadian Gov forced "Brokerage" fees on canadians buying stuff from US. NAFTA is Bull, and the world's economy *****. Our own Govs makes stuff from china come in with no taxes, brokerage, etc. Good for china - bad for North America.

Obviously controls, taxes and regulations caused the economic downturn and more controls and regulations have cost more jobs.

 

[redtanrt10]

Hey Ted, it wasn't that long ago that US dealers brokered canadian cars to the states due to exchange rates, etc. 1/2 the original PT Cruisers left canada and headed south and the people who bought them in the US didn't get a warrantee either.

 

[Neil - UK]

Hey M, Are there alot of Vipers in Dubai?

there's a couple i know of

 

[2000_Black_RT10]

Not a Dodge, but my new GM truck is from the US and in order for the warranty to be valid in Canada, it had to be registered in Canada for 6 months and have 20,000 kms on the odometer. My GM truck has now passed both minimum requirements and any warranty work can be taken care of at a Canadian dealership. This was to discourage cross border shopping of brand new cars and trucks. If I had a problem prior to 6 months and 20,000 kms, I would have had to bring the truck over to the US for warranty repair. All worked out ok.

 

[Art 138]

Having lived abroad for many years - owning U.S made cars therein, I can tell you that the Car companies who manufacture high performance cars have to be very careful...in some Countries the highest octane is equivalent to our 87 (not EMEA).....gasoline also can be contaminated at times. In some countries which have fuel shortages gasoline is often diluted with kerosene...Cats go quickly in these situations....in one Country I lived the only other option was to burn 100 octane aircraft fuel....