I see now why you have been waiting, hoping they would send the parts as you cannot call CC Company and refute the charges like I had to do. You must convince RSI to do the right thing and return your money or send the parts. The unfornate issue is they have probably used your money for another project and cannot pay BC. Here’s a question, how much more do the parts cost directly from BC coilovers? This will give you a good idea of price, if the RSI price was much lower like it was in my situation with the Belanger system I see no hope in getting them to ship the units or getting your coin back without a lot of hassle. As you state:
“They are waiting on Will to give them the go ahead and pay to get them shipped”
“They are in stock and ready to be shipped according to BC”. This is the exact type information I got when I called Belanger. They were waiting for RSI to “pay” them and they would have been glad to send the product to RSI.
You can’t get them to contact you by phone or email, however if you call them, they pick right up thinking it is someone ready to order something
I normally do not chime in on vendor issues. But I have first-hand knowledge of this particular vendor and after many months and probably 15-18 phone calls (all initiated by me) regarding my past order I involved the supplier, got clarity of the situation and held the vendor accountable. You must do the same and convince RSI to do the right thing or return your money, good luck…. I feel your pain.