I ran into a real challenge finding a viper tech to do some work on my car, my regular dealer lost theirs, and several dealers I called were trying to hint they had one & didn't, really depressing.
I got a reference to Heritage and found out they actually have 2 viper techs, they were super nice on the phone. When I got there, they treated me like royalty. The car was never outside the service mgr drove the car to & from the bay, when I got it back it had accumulated 1 mile on the odo, so no joy rides. Work was done on time, no issues, it was a great experience and I felt totally confident about it and have now made them my service dealeship of choice, hands down.
And they riced it just like the estimates I got from our great service sponsors on the forums. No viper tax issues. They mounted & switched my TPS from my old wheels to a new set & completely broke down the old ones, installed motor & trans mounts, did all my fluids (barke, pwr steering, trans, diff, etc). $1100 out the door.
I highly recommend them. I worked with the nicest guy I've dealt with at a dealership, Mike Firestein (sp), and the manager is Brent.
And everyone I interacted with there was just great, these guys are into customer service, it was really refreshing.
It took me about a month to find this good dealership so I thought I'd share the experience.
Dave.
I got a reference to Heritage and found out they actually have 2 viper techs, they were super nice on the phone. When I got there, they treated me like royalty. The car was never outside the service mgr drove the car to & from the bay, when I got it back it had accumulated 1 mile on the odo, so no joy rides. Work was done on time, no issues, it was a great experience and I felt totally confident about it and have now made them my service dealeship of choice, hands down.
And they riced it just like the estimates I got from our great service sponsors on the forums. No viper tax issues. They mounted & switched my TPS from my old wheels to a new set & completely broke down the old ones, installed motor & trans mounts, did all my fluids (barke, pwr steering, trans, diff, etc). $1100 out the door.
I highly recommend them. I worked with the nicest guy I've dealt with at a dealership, Mike Firestein (sp), and the manager is Brent.
And everyone I interacted with there was just great, these guys are into customer service, it was really refreshing.
It took me about a month to find this good dealership so I thought I'd share the experience.
Dave.
