The above post by ACR is questionable, I think we should weigh in.
With all this and Steve (and the history of the VCA and vendors) we decided to be hands off with vendors, until the complaints got to a level where we would need to intervene. In this case, both John M and myself spent HOURS reviewing these recent incidents with Steve. In this case that ACR is alluding to, we have every email, and are copied on every exchange between them.
In this case, all we can say is the buyer didn't like the products (we can't weigh in on that) and wanted a refund. After that, things go sideways. Being out of country makes things a little complicated, but STeve has tried no less than 3 different avenues to refund money. In each case either the refund vehicle was an issue, or the buyer simply was unresponsive in following through (e.g. the buyer did not provide a SWIFT code despite repeated requests).
Next, the items were damaged (which happens), but the buyer was non-responsive in completing the Fedex paperwork for this. As of now Steve even completer the paperwork for the buyer, and hopefully that will get executed.
SO the buyer certainly has the right to make a qualitative assessment of the goods he received, but the refund terms, etc are all pretty well laid out, and I think Steve has gone way beyond what I think is normal (and above his refund policy honestly) to effect a return/refund. Personally I would have given up, but Steve is still trying.
SO bottom line, both John and I feel the above post is incorrect in the "do not want to refund..." respect, there are literally dozens of emails trying to effect a refund for this person, many of which go unanswered.
Greg
Idiot. You only joined in 2010. Learn whats been going on for the years before you came here before you start running your mouth about things you dont know about. If you find me pointing things out and asking questions to be "too bullying", then you might want to take your ******* elsewhere.
