Will,
I'm glad you're considering the details around the transaction between me and RSI BS.. I totally agree!
Lie 1: You have NOT responded to my emails, txt messages and calls. The vendor you owe and I are still waiting for a response and that immediate payment
Lie 2: You have NOT take responsibility or blame for what happen with my heads. Instead, you are, as everyone expected, suggesting that the issues with the heads were not issues but personal preferences that you were willing to accommodate and pay for. Understand this: The heads would not have work as they came from RSI! Wrong valves, wrong seats, wrong springs, leaking valves from wrong seats and incorrect grind work, wrong compression (even after 2 tries).
How is that a difference in opinion??
And, ask me this: Why would you send ANOTHER pair of heads to this head guy to go over? And, do you think people believe that you would pay for all these changes because I suddenly changed my opinion on what I wanted?
Lie 3: This has NOT been handled. There are no emails from you. The vendor called me again today; he has not heard from you and he has not received payment for the work you had him do..
Here's the truth and what you should try conveying:
"I quoted 6 weeks to get quality heads to customer. It took 9 months due to my operational issues that I have been working on improving. The heads were of terrible quality which made me stop using my head porter and instead used another vendor to re-work the heads and get them to the quality that the customer paid for. RSI has cash-flow issues so I have not been able to pay this vendor the $1,200 owed. I now have promised immediate payment and will make sure it happens this time"
Oh, and why not a sincere apology to me, the customer, who has dealt with this BS for over a year and throughout been EXTREMELY understanding, supporting and accommodating. Only to be used and forced to contact a lawyer to get you to pay your bills!
Nah, post what you just did, take no blame, and delay payment to your vendors while sending them more work..