VIPER GTSR 91
Enthusiast
I know there are some customers with stellar reviews with VPA and Im not looking for replies from those fortunate ones but wish to advise future customers that need tires anyway to make sure they are really in stock before ordering IF you need them in a timely fashion. A week ago I compared a full set of Michelin tire prices for my Viper and saw that VPA was a little cheaper than Tire Rack where I usually buy from and have always had perfect service and communications. To save a little (my mistake) I chose VPA. I emailed them last week to ask if the tires were in stock and how soon to ship after ordering. I get a reply saying they ARE in stock and usually ship in 24 hours. I ordered the set and also mentioned that I hoped for a quick ship to my dealer tech for install four days later. I got nervous when I did not get tracking after a couple of days so I called them and sent an email as they are hard to reach by phone. They said ALL the tires have shipped and I got tracking for 3 of the tires as I was informed 2 of the tires would be under the same tracking number. The tracking showed a delivery to my dealer on Thursday which was good. With this info I scheduled my car for the install but when I arrived at the dealer this morning only 3 of the tires were delivered. My tech used the tracking info on one of the tires to call the warehouse and we were informed that the other tire is coming from somewhere else as they were OUT OF STOCK. They told me VPA should have known about it. Delivery estimate for the other tire is now next week and I needed the car back as scheduled. Poor communications and my last purchase from VPA regardless of cheaper prices.