Ya know this is just a sign of the times. No one has any respect for anyone or anything anymore. Parents don't take reponsibillity for their kids or themselves. This as ridiculous as it sounds is just another byproduct of what this society has become. It's all about me, and if that means I can get my hands on something when the cats away, I will. It's pretty darn disgusting. Similar events have occured at TWO local dealers in my area.
Hammer the dealership for disrespecting you. Chrysler needs to know about this, it's time their dealers pay for this type of offense. As far as I'm concerned it's not an insurance claim, there was no "accident", it was willful disregard of your direct instructions.