This is too much...

[VOI9 ASP]

My drivers side window on my 2003 SRT-10 stopped dropping the +/- 1/4 inch when the door opens. Every time I close the door I have to manually lower and then raise the window because it does not close properly.

I took it into the shop and was told the parts had to be ordered directly from the supplier. I have now waited around 3 weeks. I called back today for an update and was told they can't get a replacement part. I was told I had to bring the car into the shop and they would remove the part and send it to the supplier and they would repair it. They then said it would take over a week and I could not drive the car. It would have to stay at the shop.

This sounds bogus to me. Has anyone else has a similar problem or response?

 

[SnakeEye]

What part(s) were found to be defective and was it related in any way to the "BCM" (body control module)?
Hope you get this problem resolved to your satisfaction and soon!

 

[Phoenix SRT]

That really does sound bogus! How can the part not be available...DC must have the part sitting around somewhere because you have to figure the part is being installed on the SRTs that are coming off the line.

Man, if the central California regional president is being jacked around like that, what chance do the rest of us have?

 

[Vic]

They are busy mining the iron ore in Ohio.
Then there's the smelting, processing, machining, etc. These things take time...Call back in May

j/k Jerry!

 

[ViperBran]

You've probably tried this, but roll the window all the way down and hold the window switch in that position for 5 to 10 seconds. Roll it all the way up and hold it for 5 to 10 seconds more. Do it on both windows. Sometimes it's just a matter of resetting the switch.

Brandon

 

[Viperfreak2]

I'd like it if when 'resetting the switch' it could add a few mm to the amount the window drops. I need about 5mm to make it clear the softtop each time. Usually, if "the part" needs replacement, it's the whole window regulator assembly. Not many companies make individual parts these days. What is this mystery thingy? A sensor to feed info to the BCM on where the glass is? I thought it worked by pressure?

 

[ViperBran]

I had the same problem and it worked. Try it. It should set automatically after you do it. Good luck!

 

[Torquemonster]

Hope resetting helps.... if not, this is a wild stab...

I've heard DC used the engine ECU as the brain for the rest of the car on the Gen 3. If this is true they might have to reprogram the computer, which is why they want the car. I know that the Gen 3 computer controls a lot of the car's electrical systems - which makes it a challenge for all those who want to "hot rod".... and another reason why the Comp Coupe used Motec.

Very frustrating... it's not as if they have much at stake by making their computers accessible and programable - the upside and goodwill would more than offset any competitors edge. All the big car makers have excellent computers now and could crack any of their competitors products anyway if they really needed to (and probably have).

WAR - high performance cars with "top secret" inaccessible computer programs, they're a pain for everyone who wants to go faster than the factory - but there's always a way around it... it just adds to the complexity.

 

[VOI9 ASP]

Well, the up and down attempt failed.

 

[Lee00blacksilverGTS]

Worst part of that deal is leaving it at the dealer for a week. We all know what could happen to it in that time. Why could you not drive it home and then bring it back when the part comes in?

 

[Viperfreak2]

I can see it now.....duct tape and plastic over the window area on an SRT-10. I'd leave it at the dealer (after letting them see you write down the mileage, to the tenth)

 

[Lee00blacksilverGTS]

Just my opinion, but I would not leave it there. Not only can a dealer reset mileage on the computer but I would not take the chance that THEY would not duct tape it up and put it outside, thereby making it very vulnerable to theft. Or if it is inside for that length of time it is virtually certain that it wil pick up some kind of ding, mark or some idiot mechanic will use it as a toolbench for the neon he's working on next to it. It's California, ain't gonna rain, drive it home, park it in the Viper pit.

 

[VOI9 ASP]

Update: I had a personal call today from DC asking questions about the problem. I was told they would get back to me after they do some research. I also talked to a friend who is a past Viper Tech and he looked at the car after we finished working on the Comp Coupe.

He thinks it may be the controller or computer ?? I forget what he said but if it is what he said it controls more than just the windows. The car wouldn't start with the part missing. I guess it may also store the cars info such as mileage etc.

I'll update if anything new takes place.

 

[Viperfreak2]

I tried the 'reset' by holding the switch up for 10 secs then down for 10 secs, while going down the road, in the rain, in 30 degree weather. The window then stayed down and would not budge for 2-3 miles. I guess I reset the dang thing good! Still hits the top.

 

[newredrt10]

Holding the switch for a long time will trip an auto circuit breakers. That is why Viperfreak2 window would not move for awhile. Be care full doing this because if the breakers fails you have a even longer wait, The manufacture of this breakers can just keep up with production.

 

[Lee00blacksilverGTS]

Where the heck was Herb Helbig when they dreamed up this little nightmare? I thought his mission was to keep the car simple?

 

[SRT 10 2004]

my 2004 does the same nonsense, sometimes its fine, other times it hits and seems like the window is going to break

 

[Frank 03SRT]

my 2004 does the same nonsense, sometimes its fine, other times it hits and seems like the window is going to break

You'd have thought this problem would have been fixed by now. I have an 03 and it does it too. Still. I tried the sequence above, thinking it might help, but nothing has changed.

 

[N2 Vipers]

I used to have a Jag XK8 that did this. With it you would put the window down and hold the switch until it clicked, then put it up and hold it until it clicked again. This would usually reset it. The Viper is probably totally different, but I just thought I'd through this in FYI.

 

[eagles]

my '03 does the same thing only just on the drivers side but intermittantly. so far twice it has worked properly and each time with the key removed from the ignition switch. of course when it does not function propery and i wash it the water runs and drips onto the drivers seat. when i complained to the dealer they told me that was a normal function and no one knows what sequence of events were required to have it work properly. say what!?
eagles

 

[VOI9 ASP]

I was told it is the Body Control Module. It stores info about the car. I'm told to fix the problem it must be removed and sent to the company that makes them. It would then be repaired and sent back. They said you can't use the car with this part out of the car.

 

[eagles]

these are new cars right. wouldn't it be more reasonable for a new module be sent to the dealer and then bring the car in for a simple replacement. i don't see why they have to take a defective part and have it repaired when it should be replaced with a new part anyway. no way do i want my viper to be at a dealership for longer than it has to be.
eagles

 

[drdaveSRT]

cant wait to have this problem tooooooo!!!!

 

[gtsviper]

Jerry...you might try calling John Horton and Jason at West Coast Vipers. They may have some ideas that might help regarding BCM and programming issues.
Andy

 

[SRT 10 2004]

Jerry...you might try calling John Horton and Jason at West Coast Vipers. They may have some ideas that might help regarding BCM and programming issues.
Andy

-I had John look at mine last time I was over there, of course it didnt do it when he tried it, but he said next time he will look into further and that it was probably the control module or something. and now he is authorized to do warranty work too, so that is cool

 

[VOI9 ASP]

GREAT NEWS! DC made arrangements to ship out a new part for my SRT-10. It arrived yesterday and will be installed tomorrow.

Thanks DC for the quick response on this issue. You have come through again. I'm ready to purchase #8 or is it #9 now!

 

[eagles]

Sir Fang, glad to hear DC did the right thing and supplied a new part. Has it cured the window issue? If so would you be able to supply the part number for those of us who have the same problem so we can give it to our dealers. thanks
eagles

 

[VOI9 ASP]

Now for the sad part of the story...

First, I want to thank DC for their quick response in attempting to repair my problem.

As it turns out, the problem was not related to the control module. It was caused by the person that installed my stereo system. While installing my sound system, I had them install a light in my trunk. Unknowingly, they used the wrong source to connect their wires. After paying the shop $600... the window is back to normal.

 

[Rich Carlson]

I am glad that the your problem has been solved.

The sad part is that the dealer did not ask the you the proper questions when you dropped off the vehicle. Any time there is electrical problem on any vehicle, they should ask thing like: Has anything been installed in the vehicle resently. Does the problem happen after you have washed the vehicle or have been driving in the rain. Does the problem take place when it is only hot or cold outside. Does the problem happen all the time or only after the vehicle has been driven for a long time.

The technicians are at the mercy of the service advisor when they talk to the customer. That is why you fill out a four page questioner before you see a doctor. They need information.

The other sad part is, that it sounds like the technician did not use everything that is availible to him. If he had used the DRB III, access the BCM, then went to Actuators, he could have actuated the window motor in the "UP" position and then in the "DOWN" position. That would tell him that the motor is OK and the BCM is OK. Since the passenger window is controlled by the BCM through two relays, there could have been a relay problem. The drivers window uses drivers in the BCM and no relays, the circuit is not as complex.

With that information, the tech would then know that there is an input problem the BCM that is causing the problem. Has the tech been to GEN III training?

 

[SRT 10 2004]

mine keeps getting slammed, it seems if the door doesnt close all the way the first time you shut it, the window doesnt know to go back down....american engineering, but at least the car hauls ass, they got that part right