No offense, but I had no malice towards you. Not sure why you'd be so abrasive to a whole new set of potential customers. It is pretty off putting.
And I have no real malice towards you. But if you want to post inflammatory commentary pointing blame at me for not following internet protocol when you were the one who had it backwards, I am going to say something.
With regard to the second part, who is this "whole new set" of customers? You and this other guy keep turning this into a generalized Me Vs. Gen-5 thing. Get a grip. The fact is, everything I have said is directed towards ONE person, not even the car directly, period. In general terms, the customer is not always right. I will bend over for and defend respectful people, customers or not. But, I have no problem calling it how I see it, and I refuse to kiss butt to make a sale. I choose to be straight with people, regardless of the consequences. It costs me some sales, sure... but it also prevents a large majority of the hassles from customers I never wanted to have in the first place. I would say my *maybe* half dozen big-hassle customers over the past TEN YEARS seems to show that it works relatively well.