Got a call from Salsbury ths morning. First thing he said was "they came and looked and told me to tell you Merry Christmas! They will fix it this time but if it comes back like this they won't do it again. Also, you need to give us $1400 for a clutch kit."
Merry Christmas my f'ing a$$!!!!! I told him I wasn't paying for $%@! and they WILL fix it even if I bring it back 200 times for the same thing because that is why I paid for the extended warranty!! My blood pressure is still high! I knew this was gonna happen. Everytime I deal with a 'stealership' I get this treatment. Thank God for the fine people at Riverland who are working with me through this, even when they don't have to at this point. And also Dodge Customer Service, who will send a nice email to the owner of Riverland for their above and beyond service, and a not-so-nice one to the owner of Salsbury for the Merry Xmas comment.
I hate to be put in a position to be a butthole. But this takes the cake. Sorry for venting here, but I never have the luck to just take something in, get it fixed, and not have any issues. It's always this. I paid for an extra warranty and they immediately try to say I was racing the car just because it's a Viper. It doesn't matter that I have had it 8 mths and haven't even put 4000 miles on it, drive it to car shows 90% of the time, spend hours detailing it, only to have it blow while returning from a nice dinner with my wife!
I told them I am 42 years old, I am past the street racing phase. And if I wanted a car to destroy I would've bought an Omni instead of a Viper!! This is a very rare opportunity only very few are blessed with...you think I'm gonna watch one of my 'dream' cars go up in a cloud of white tire smoke while I beat the crap out of it???!!! Really???
Anyway, the end result of the day is the Salsbury service manager is checking to see if I can put an aftermarket HP clutch kit in, which I can get for a lower price than their stock one, Dodge CS is looking into a full refund of my transportation costs as well as reimbursement of my car payments for the one or two months I can't drive the car, and they will fix the few other issues I listed while it's in there (driver door window not lowering, oil pan seeping, PS hose integrity, and find the loose rattle underneath). I hope it gets better, because I didn't factor the price of a lawyer into the overall cost of the car when I bought it...horrible experience so far!! To me it's simple: my car broke; it is covered under the warranty I paid for; FIX IT!!