obaa996
Enthusiast
Hey folks!
Hate to yell and scream, but it looks like I painted myself into a corner... I bought an RT/10 long distance at the end of March. The previous owner had a DC extended warranty, but had lost the paperwork for it. No problem, I figured, since a call to the DC center and the selling dealer both verified that the warranty was purchased, in effect, and transferable. Simple, right? Well, first off, it took nearly 45 days to get the title (lien payoff issues), and finally get it registered/titled. Now, in trying to transfer the warranty, I was told by a local dealer that I needed the original paperwork signed off by the owner (which the previous owner didn't have). They gave me a copy of the paperwork from their DC book, marked "SAMPLE". I filled it out, sent it to the seller (who signed off on it), and got it back, along with a fax from the original dealer showing the purchase of the contract. The local dealer then tells me that they (DC) won't take it, because it was marked "SAMPLE". So I call the DC warranty center # on the paperwork, and the lady who answers (finally), says that the mark on the paper wasn't an issue, so long as the signature is good. She said to take it back to the dealer, pay them the $50, and get it transferred. I trundle back to the dealer, and now they tell me that it must be sent in directly to DC. The kicker is that they now tell me the transfer needs to be done within 60 days, which is the end of this week... They are quite willing to sell me an extended warranty on top of the current extended warranty though, assuming I can get it transferred in time; great, that helps....
So my quandry: What is the correct procedure? Is a dealer supposed to handle this, or DC directly? I was led to believe that I could simply take the paperwork to a dealer, write them a check, and *BOOM*, it'd be a done deal. If I need to mail the paperwork to DC (is the correct current address still:
PO Box 7086
Troy, MI 48007-7086
800-521-9922
what specifically do they need (check and signed form? Anything else)? Given that I only have one set of signed papers, and not enough time to get things redone if something, I want to make sure everything goes through right the first time.
Thanks for any advice!
Hate to yell and scream, but it looks like I painted myself into a corner... I bought an RT/10 long distance at the end of March. The previous owner had a DC extended warranty, but had lost the paperwork for it. No problem, I figured, since a call to the DC center and the selling dealer both verified that the warranty was purchased, in effect, and transferable. Simple, right? Well, first off, it took nearly 45 days to get the title (lien payoff issues), and finally get it registered/titled. Now, in trying to transfer the warranty, I was told by a local dealer that I needed the original paperwork signed off by the owner (which the previous owner didn't have). They gave me a copy of the paperwork from their DC book, marked "SAMPLE". I filled it out, sent it to the seller (who signed off on it), and got it back, along with a fax from the original dealer showing the purchase of the contract. The local dealer then tells me that they (DC) won't take it, because it was marked "SAMPLE". So I call the DC warranty center # on the paperwork, and the lady who answers (finally), says that the mark on the paper wasn't an issue, so long as the signature is good. She said to take it back to the dealer, pay them the $50, and get it transferred. I trundle back to the dealer, and now they tell me that it must be sent in directly to DC. The kicker is that they now tell me the transfer needs to be done within 60 days, which is the end of this week... They are quite willing to sell me an extended warranty on top of the current extended warranty though, assuming I can get it transferred in time; great, that helps....
So my quandry: What is the correct procedure? Is a dealer supposed to handle this, or DC directly? I was led to believe that I could simply take the paperwork to a dealer, write them a check, and *BOOM*, it'd be a done deal. If I need to mail the paperwork to DC (is the correct current address still:
PO Box 7086
Troy, MI 48007-7086
800-521-9922
what specifically do they need (check and signed form? Anything else)? Given that I only have one set of signed papers, and not enough time to get things redone if something, I want to make sure everything goes through right the first time.
Thanks for any advice!
