Here is a place to talk about the Wizard

[mike & juli]

Ah, Martin, YOUR email is DIFFERENT than ours....good for you!!! Maybe now they're listening to the (daily) emails/letters/phone calls???? Yours was a bit more optimistic than the ones we others have gotten...I'll continue the daily barrage!!! ~juli

 

[black mamba1]

If I get a bs response I will send them another email basically saying..."if u shut down Tators Dodge I will never buy another Chrysler product as long as I live. I will also make sure all my friends and relatives know about this situation."

 

[mike & juli]

Now another email from Chrysler, as I write from both myself and for Mike...a different one again.
Let's keep writing, I guess~~~?? ~juli


Dear Michael:
Thank you for contacting the Chrysler Customer Assistance Center
regarding your 2005 Dodge Viper.
We appreciate the time and effort you took to write to us.
We certainly appreciate you for bringing your overall experiences at
Tators Dodge to our attention. Our dealerships are continuously striving
to provide complete customer satisfaction. While we are glad to hear of
the great customer service that they are providing, there many factors
are that taken into consideration while collaborating with a dealership.
These steps are taken to make sure that our customers get the world
class and unmatched services.
Innovation has always been a driving force at Chrysler and it drives us
towards improvising and changing for the best. You can be rest assured
that this change is one of them.
We hope that you understand our views towards making Chrysler the leader
not only with regards to our products but also our customer service.
Thank you for your email and for sharing your concern with us.
Sincerely,
Lisa Parker
Customer Service Representative
Chrysler Customer Assistance Center

 

[VIPER BAZ UK]

My reply

Dear Barry:

Thank you for contacting the Chrysler Customer Assistance Center.

We certainly appreciate you for bringing your overall experiences at
Tators Dodge to our attention. Our dealerships are continuously striving
to provide complete customer satisfaction. While we are glad to hear of
the great customer service that they are providing, there are many
factors that are taken into consideration while collaborating with a
dealership. These steps are taken to make sure that our customers get
the world class and unmatched services.

Innovation has always been a driving force at Chrysler and it drives us
towards improvising and changing for the best. You can be rest assured
that this change is one of them.

We hope that you understand our views towards making Chrysler the leader
not only with regards to our products but also our customer service.

Thanks again for your email.

Sincerely,

Stacy Brown
Customer Service Representative
Chrysler Customer Assistance Center

 

[DodgeViper01]

Got this a few seconds ago:

Dear Keith:

Thank you for contacting the Chrysler Customer Assistance Center
regarding your 2001 Dodge Viper.

We certainly appreciate you for bringing your overall experiences at
Tutors Dodge to our attention. Our dealerships are continuously striving
to provide complete customer satisfaction. While we are glad to hear of
the great customer service that they are providing, there many factors
are that taken into consideration while collaborating with a dealership.
These steps are taken to make sure that our customers get the world
class and unmatched services.

Innovation has always been a driving force at Chrysler and it drives us
towards improvising and changing for the best. You can be rest assured
that this change is one of them.

We hope that you understand our views towards making Chrysler the leader
not only with regards to our products but also our customer service.

Thanks again for your email. We value your time and efforts.

Sincerely,

Pearl Kate
Customer Service Representative
Chrysler Customer Assistance Center

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 17231117
EMAIL CASE NUMBER: 1950507
REPLY LINK: DCAnswers&


How can you spell one of your dealerships wrong, especially when I spelled it properly several times beforehand???????? So many words come to mind but I am going to be "nice".

 

[RedEnuf93]

Here's mine:

I own 4 Chrysler products, Viper RT/10, Chrysler 300T, Dodge Caravan and latest addition from 3 months ago was a Jeep Commander 4x4 Hemi.

I am writing to you to show my support and asking you to support your oldest dealership in USA, Chuck Tator's Dodge. It is a sad day when Chrysler will no longer supply cars for a dealer, why has supported YOU and YOUR products almost 100 years.
I'll drive from Pennsylvania, this is OVER 300 MILES to have Tators Dodge service my vehicles. Insane? No, this is the level of loyalty I will show to the car dealer that has always exceeded my expectations.

No, they do not have the neon signs out, no "Five Star's". Heck, I have a five star Dodge across my street (Keller Dodge in Lititz), but I continue to devote my business to Tators Dodge.
If you will no longer supply and support Tators Dodge, let me make myself perfectly clear:

I am no longer purchasing cars made by your company.

I can (and will) purchase something else. I am currently in process of purchasing a 300C or 300 SRT-8 to replace my 300T. This WILL BE YOUR FIRST LOST SALE.
Effective IMMEDIATELY.

Maybe my 4 Chryslers dont mean anything for you, afterall they represent a mere $160.000.00... Maybe you prefer me to do business with Toyota instead?

You need to reconsider the benefits of keeping this dealership open and to continue the wonderful history and journey Tators Dodge and Chrysler have shared, afterall.... They were open in WW1, Depression, WW2, Cold war, Energy Chrisis and now the Chrisis of Chrysler.
Why not use Tators Dodge to YOUR benefit in advertising?

Faithfully yours (but not much longer)

.

 

[mad0953]

I sent an email to Good Morning America/ABC News detailing most of what is included in the above posts and I got a response (like a dumsh*t I forgot to save a copy of the email, but I used nearly all of the 2000 word limit). Here is the response:

Dear ,

Thanks for sending us the feedback. We read every piece of information we get from our users, and will forward your contribution to the right people here at ABC News. Please stay in touch. Sincerely,

The ABCNEWS.com team

Maybe something will come of it.

 

[PittsburghRT]

My response from Chrysler Customer Assistance Center.

Dear Thomas,

Thank you for contacting the Chrysler Customer Assistance Center.

We certainly appreciate you for bringing your overall experiences at
Tators Dodge to our attention. Our dealerships are continuously striving
to provide complete customer satisfaction. While we are glad to hear of
the great customer service that they are providing, there many factors
are that taken into consideration while collaborating with a dealership.
These steps are taken to make sure that our customers get the world
class and unmatched services.

Innovation has always been a driving force at Chrysler and it drives us
towards improvising and changing for the best. You can be rest assured
that this change is one of them.

We hope that you understand our views towards making Chrysler the leader
not only with regards to our products but also our customer service.

Thanks again for your email.

Sincerely,

Adam Paul
Customer Service Representative
Chrysler Customer Assistance Center

 

[Viper Wizard]

It is amazing to me reading Chrysler's responses and a lot of you have forwarded me their responses? On one hand it sounds like it's my fault and on the other, I'm not in their "master" plan?? It can't be very bright in that office?

 

[ACR steve]

"While we are glad to hear of
the great customer service that they are providing, there many factors
are that taken into consideration while collaborating with a dealership.
These steps are taken to make sure that our customers get the world
class and unmatched services."

OK i cant sit on this one ,,,,, have they lost total touch totally with there customer? When have you ever heard so much praise for one dealer ( of any manufacturer) We are pleading with them to save there oldest dealer in the world and one that does nothing but maintain the highest brand loyalty I have ever seen in my short 41 years on this planet. Maybe the industry needs to re evaluate why the American manufacturers aren't making money building cars. Chrysler please wake up ,get back to the basics, don't loose us as customers you know the price to regain a customer is always much more then retaining a happy one. Sorry I had to respond.

Long live Tators and what they stand for -treating the customer like royalty

 

[HI-NOS-Viper]

Here is what I got back from them:

We certainly appreciate you for bringing your overall experiences at
Tators Dodge to our attention. Our dealerships are continuously striving
to provide complete customer satisfaction. While we are glad to hear of
the great customer service that they are providing, there many factors
that are taken into consideration while collaborating with a dealership.
These steps are taken to make sure that our customers get world class
and unmatched services.

Innovation has always been a driving force at Chrysler and it drives us
towards improvising and changing for the best. You can be rest assured
that this change is one of them.

We hope that you understand our views towards making Chrysler the leader
not only with regards to our products but also our customer service.

Thanks again for your email. We appreciate your business.

 

[mike & juli]

Yep, I received another, this one the same as Co-Nos by SAME CUSTOMER REP, as I keep forwarding the email BACK to them with responses to READ these emails/compile them, the letters, phone calls in ONE place...and place in front of an executive who CAN LISTEN. Chuck, I will keep doing that (one from Mike, one from me) EVERY SINGLE DAY, which I have been doing...same responses I get back as the others.
You are correct, unless they waterboard you, they cannot 'FORCE' you to reveal your deviled-egg recipe~! ~juli
(sorry, a 'tad' unprofessional there!)

 

[mike & juli]

DCX Email Survey
Now I've received a 'survey' to let Chrysler know how I felt about the emails they sent responding to MY emails about Tator's closing...I responded I was COMPLETELY DISSATISFIED with the response they sent back, they did NOT address my 'concerns'. ~juli
**Anyone else get this survey?**

 

[Pythonpete]

Email sent and letter with potato is being sent this weekend.

 

[propsail]

DCX Email Survey
Now I've received a 'survey' to let Chrysler know how I felt about the emails they sent responding to MY emails about Tator's closing...I responded I was COMPLETELY DISSATISFIED with the response they sent back, they did NOT address my 'concerns'. ~juli
**Anyone else get this survey?**

Me too...and they'll get the same response from me that you gave.

~Craig

 

[VIPER BAZ UK]

Got the same survey here as well..........

 

[RTTTTed]

Something's wrong here. 5 star Dearlerships give me the 'brush-off'. I went to Gustafsson's in Williams Lake and asked for the VCA Dealer inv. + $25. on a $45,000 Ram 4x4 pickup. I spent time calling Chrysler customer service for a 'special #'. No return call. Guess the wife will buy the Ford I talked her out of. Chrysler cancelled my maxcare warranty because I bought the Viper in the US.

Tator has an excellent serice record and tons of references.

I'm guessing that "world class" service is all about lousy service. You're too good for Chrysler and they want you gone! If you want to save your dealership maybe you need to save chrysler money and fix nothing? Piss all of your customers off? Cancel warranties? As you can tell, I haven't had good Crysler experiences in the last year.

They treat their dealers same as their customers?

Ted

 

[RTTTTed]

Oh yah, I've got about 21 Chrsyler cars in my yard.

Ted

 

[le66]

Greetings from France:

ViperPassion :: Index

All the Viperpassion members support Chuck

ViperPassion :: Voir le sujet - HELP! Tator needs you!

 

[northcuda]

[email protected]

I wonder if sending a link to either this thread or re-sending the letters that went to virtual Dodge directly to Cerberus would be any better?
Anyone know anybody in newspapers? A little press might be of some assistance as well.

 

[Andrew2KRT10]

Sent mine in.

AC

 

[JPL]

Here's mine:

Dear John:

Thank you for contacting the Chrysler Customer Assistance Center.

We certainly appreciate you for bringing your overall experiences at
Tators Dodge to our attention. Our dealerships are continuously striving
to provide complete customer satisfaction. While we are glad to hear of
the great customer service that they are providing, there are many
factors that are taken into consideration while collaborating with a
dealership. These steps are taken to make sure that our customers get
the world class and unmatched services.

Innovation has always been a driving force at Chrysler and it drives us
towards improvising and changing for the best. You can be rest assured
that this change is one of them.

We hope that you understand our views towards making Chrysler the leader
not only with regards to our products but also our customer service.

Thanks again for your email.

Sincerely,

Stacy Brown
Customer Service Representative
Chrysler Customer Assistance Center

 

[VPRFUN]

FYI, I have also forwarded a communication to Dodge. It's amazing that in Anchorage, AK I have only spoken to one other Viper owner, but have spoken to Chuck on a number of occasions. He personally has made my Viper experience so much more enjoyable and furthered my commitment to this Dodge product.

Thanks for all you do Chuck!

 

[Pythonpete]

Here's mine:


Innovation has always been a driving force at Chrysler and it drives us
towards improvising and changing for the best. You can be rest assured
that this change is one of them.

Under WHAT definition of changing for the best is getting rid of Tator's? He provides the BEST service whether you are purchasing a vehicle from him as I did in 06 or just servicing your vehicle as I do often.

This makes NO SENSE what so ever.

He should be emulated as an owner not ostrascized.

 

[CitySnake]

FYI, I have also forwarded a communication to Dodge. It's amazing that in Anchorage, AK I have only spoken to one other Viper owner, but have spoken to Chuck on a number of occasions. He personally has made my Viper experience so much more enjoyable and furthered my commitment to this Dodge product.

Thanks for all you do Chuck!

That's a remarkable statement!

 

[RedEnuf93]

Innovation has always been a driving force at Chrysler and it drives us
towards improvising and changing for the best. You can be rest assured
that this change is one of them.

I got the same one. I quess by now they are tired, so we'll get the same letter. So much about the CUSTOMER ORIENTED BUSINESS. They dont even have time to ANSWER to my questions, just send a computer generated blah-blah. That ***** as service!

It is true that Dodge dealers will be required to carry Dodge AND Chrysler AND Jeep, all at the same location?
That will literally shake the Mom's and Pop's out of the business fast.

 

[Pythonpete]

Here's the response that I got:
Dear Peter:

Thank you for contacting the Chrysler Customer Assistance Center
regarding the Totor's Dodge dealership.

We appreciate the time and effort to take to write us the feedback in
regard to dealer sales and service. Your opinion is very important and
provides valuable input regarding dealers' sales activities.

Dealers are independently owned business; they are responsible for
addressing concerns directly related to their sales and service
activities, as well as their personnel. Although we do not have the
authority to resolve concerns related personally, you may want to pursue
the matter directly with dealership management for further resolution.

Thanks again for your email. We value you and your business.


Sincerely,

Eric Smith
Customer Service Representative
Chrysler Customer Assistance Center

This guy totally avoided EVERYTHING that I said. They have NO CLUE or clearly they DON'T CARE!!

 

[RedEnuf93]

I'm getting pretty upset right now....

Here's my responce for their computer generated e-mail:
REFERENCE NUMBER: XXXXXXXXX
EMAIL CASE NUMBER: XXXXXXXXX

"Innovation has always been a driving force at Chrysler and it drives us towards improvising and changing for the best. You can be rest assured that this change is one of them."

Please explain to a Chrysler customer with +$160.000.00 worth your products in my garage, HOW closing your oldest dealership in the world and USA is part of INNOVATION or CHANGE TO BEST?

I have the monetary means buying a Ferrari, Lamborghini, MB or any other car, even as a daily driver. I chose Chuck Tators Dodge, even when its HOURS away from my house.
I chose Viper, Chrysler 300, Commander Hemi and a Chrysler Minivan. If it feels to you that closing this dealership is best for you, rest assured that my relationship and loyalty with Cerberus/Chrysler will be also finished. Next daily driver will be a MB and Viper can be easily traded for a Gallardo.

I do not want a generic, computer generated answer, I believe that showing my loyalty to Chrysler in excess of $160.000 ENTITLES me for a service and PROPER responce from YOU.

Waiting for a reply

 

[Disturbed]

Price gets people in the door.


Quality and Service keeps them buying.


I don't think my truck that I'm buying is going to be a Dodge....The new F-150 is looking mighty good right now.

 

[ViperTony]

We're emailing and arguing with CRM software. There's no human being behind those responses. The software scans and looks for keywords, i.e. customer service + dealer + closing and matches those against pre-defined email response templates that fill in the blanks. Sadly, our emails will get lumped in with the other customer service-related emails and never show up as a statistic in the CRM software that stands out on a weekly tracking report. Doubtful anyone will ever see what's going on there. It's too bad we don't have an inside-person there, maybe in I.T., that can 'upgrade' CRM software to re-route our emails directly to Nardelli and crew.