The REST of the story from the Vendor side:
On the concerned gentleman above, we did tell him waaay in advance. In fact he has NOT YET BEEN BILLED A PENNY, although he has received 70% of his order value in hand already. NOT YET BILLED ANYTHING. And we upgraded his last item to Priority at no additional charge. And will bill his invoice when the final item ships. And YES we rounded up 65 cents. GUILTY. We also offered him an apology and a revised invoice if he is serious.
{ I honestly thought the guy was kidding......I'm stunned it went HERE!!! )
This is not about honesty or fairness, but about practicality, UPS weekly fuel surcharges, etc..... as mentioned somewhere in the fine print on our website. This is not a soap-opera secret!
Our website cannot real-time update weekly changes in UPS fuel surcharges, Air Freight fuel surcharges, zip-code wierdness, and Oversize packaging needed on things like floor mats and chinguards and seats, etc....Nor International. We end up subsidizing many, many s/h bills to the tens and twenties of dollars, especially on drop-shipped stuff. The web cannot compute this. So we EAT a lot of s/h...... Bad business practice too ! So we round subsidized orders UP.
Most others Down. His web order was UNDERCALCULATED about $3 vs. actual s/h, so we felt OK to round up SIXTY-FIVE-CENTS. And we told him DAYS ago. And we have yet to bill him. And still this 'principled' thread erupts.
We do loud and angry battle with some of our vendors to keep s/h costs as low as possible. We calculate options, negotiate rates, and do NOT surcharge.
P.S. Our s/h line-item expense has been a loss every year but one..... We had about a $300 profit for the whole year on s/h, due to 3 automobile shipments, and we increased our VCA charity budget by that amt. "I'M NOT A CROOK" !
And NOW you know the rest of the story. PS JOE D. We even rounded your last order too ! I CONFESS.. But Thanks for your understanding.
