Janni
Enthusiast
Over the weekend, Henry and I finished the second installation of the ACR Oil Filter Adapter (Illustrated Instructions coming soon...) and therefore, an oil change to my car. (Henry's car was completed last weekend with no problems...)
After priming the filter and filling the car with about 8 quarts, Henry started the car to circulate the oil so that we could check the level in the AM and fill to proper level. Well, soon after he started it, he heard a "phhfftt" noise (is that spelled right???) turned off the car and saw a nice stream of oil forming a large pool of $5/qt Delvac 1 Grrrrr... under the car near filter location. Hey, its only 11:30 PM, we did not have anything else to do....
Oil cleaned up OK. (Lots of paper towels and some De-Solv-It orange smelling stuff and the unsealed black concrete floor did not even stain.) No longer leaking. Quit for evening.
Next AM, looked at oil filter from above and there was oil collecting around the rim. Unscrewed filter and put new one on. Inspected filter. Gasket material had sunk into the recess so that it was no longer making contact with the oil filter adapter. Gasket still in one piece, but definitely pushed down into the groove in one place. New filter appears to work fine. Car appears fine - did not even lose enough oil to be at add line on dipstick.
In an effort for corrective action, I called the number on the filter box - 1 800 ASK MOBIL. The quality conscious rep there told me that I should "bring it back to where I bought it so that they could make it right". Not what I was after, I told him, I am now concerned about the second filter. Well, he says, "I've been here 3 years and I have not heard of any problems." Well, heck, with that kind of bulletproof quality control system, not only is your ISO9001 Registration in the bag, but I am satisifed with that answer
Undaunted, I surf on over to Mobil's website and call the Technical Assistance number for Lubricants. Guy there helpful - asks a few questions and puts me on hold. From there I am directed to Champion Labs for quality issues. Champion Labs makes the oil filters for Mobil 1.
Call Champion Labs.
Person there very helpful. No quality issues on Mobil 1 filters at all, but would like to have engineers look at this filter failure. (Correct answer) Sending a "recovery kit" (sounded like paper towels and a couple of ziploc bags
Will let board know results - expect within 4 weeks if I get the kit right away. Went back to the oil filter analysis today to look for alternatives. Don't know that we'll change, but may have to depending on the failure analysis. Little nervous about having a filter failure and not glancing at your guages in time.... Anyone else have any Mobil 1 filter problems?
Thanks.
After priming the filter and filling the car with about 8 quarts, Henry started the car to circulate the oil so that we could check the level in the AM and fill to proper level. Well, soon after he started it, he heard a "phhfftt" noise (is that spelled right???) turned off the car and saw a nice stream of oil forming a large pool of $5/qt Delvac 1 Grrrrr... under the car near filter location. Hey, its only 11:30 PM, we did not have anything else to do....
Oil cleaned up OK. (Lots of paper towels and some De-Solv-It orange smelling stuff and the unsealed black concrete floor did not even stain.) No longer leaking. Quit for evening.
Next AM, looked at oil filter from above and there was oil collecting around the rim. Unscrewed filter and put new one on. Inspected filter. Gasket material had sunk into the recess so that it was no longer making contact with the oil filter adapter. Gasket still in one piece, but definitely pushed down into the groove in one place. New filter appears to work fine. Car appears fine - did not even lose enough oil to be at add line on dipstick.
In an effort for corrective action, I called the number on the filter box - 1 800 ASK MOBIL. The quality conscious rep there told me that I should "bring it back to where I bought it so that they could make it right". Not what I was after, I told him, I am now concerned about the second filter. Well, he says, "I've been here 3 years and I have not heard of any problems." Well, heck, with that kind of bulletproof quality control system, not only is your ISO9001 Registration in the bag, but I am satisifed with that answer
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(sarcasm...) Thanks, I say. "If they don't make it right, you can call me back..." Whatever.Undaunted, I surf on over to Mobil's website and call the Technical Assistance number for Lubricants. Guy there helpful - asks a few questions and puts me on hold. From there I am directed to Champion Labs for quality issues. Champion Labs makes the oil filters for Mobil 1.
Call Champion Labs.
Person there very helpful. No quality issues on Mobil 1 filters at all, but would like to have engineers look at this filter failure. (Correct answer) Sending a "recovery kit" (sounded like paper towels and a couple of ziploc bags
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) and I'll send in. Said filter has to be torqued a little more than most and some cars have really high oil pressure at start up, those being possible causes. We put filter on according to directions and all cars have to start, don't they? I told him I did not think this was my fault of my car's... Within 15 days, will receive a report from their insurance company on the failure. Was also given the name and direct number of the person in charge of warranty claims / complaints.Will let board know results - expect within 4 weeks if I get the kit right away. Went back to the oil filter analysis today to look for alternatives. Don't know that we'll change, but may have to depending on the failure analysis. Little nervous about having a filter failure and not glancing at your guages in time.... Anyone else have any Mobil 1 filter problems?
Thanks.
