Okay...prove that the rear upright toe link connection point is a problem. All you have at this point is anecdotal evidence from an internet forum. There are safety issues, and then there are perceived safety issues. I learned this lesson the hard way trying to deal with a defect on my '02 Camaro with GM, and I had a better case then than the Viper community does here. In case you couldn't already figure it out, GM told me to go pound sand.
So far, no one has been able to prove that a broken knuckle caused any sort of accident - that some have broken on cars that have been in an accident in no way points to the knuckle being the problem. Plus, you can't verify that a knuckle didn't break because some bonehead was beating on it while trying to do an alignment, etc.
Going direct to a CEO via social media is the wrong approach IMO. Hence my comment about whining, because I guarantee you that's how it will come across. If you want to prove a point, you'd best back it up with test/engineering data, not posts on a Viper forum.
A couple of thoughts here, maybe some attorney types know the answers.
I do not believe that Snake-Oyl is claiming that this bracket will stop the breakage from happening, but that it "might" keep the rear together long enough to get the car safely stopped or back to the pits. If they are claiming a guarantee against breakage then I haven't seen it in their description. Also, to have such a claim would probably mean you'd have to fill out a warranty card, register the product and note the serial number stamped on the bracket. On the other hand, if you have a terrible and tragic accident that involves others having bodily injury or death and you have either a lot of wealth and or assets, a ambulance chaser may look closely at your modded Viper while in the impound yard with these aftermarket brackets on the car and start asking if these are DOT approved, tested, etc and why would you continue to drive a car that you believe has a rear suspension problem and you killed my client??
Just about any car sold in the USA (when bought new) has a clause in the sales contract that claims any "stuff" that goes weird has to go to arbitration before it goes to court and in front of a jury. If there is a major flaw in the car that makes the government get involved, that usually is on a much broader case and usually means either a TSB or recall type of event. You're not going to win against a large car manufacturer if you "think" your car has an issue (whether is does or not)...even the lemon laws are a ***** to make good on and then it's usually just the cost of the vehicle or replacement in a best case scenario. You rarely get anything for your lost time, aggravation, etc.
I'm with Steve M on this one, nobody at Chrysler is going to do or say anything publicly.....they can't. They may be doing some testing, etc to verify if there is or isn't a problem but you can make Ralph sit in a C7 Corvette for a week and his lips will remained sealed. Even if they found out that there is a problem, they would still do nothing until the government made them do a recall, TSB, etc.
IMO, you won't see anything happen until you see at least 50 to 100 Vipers with broken rear parts parked on the side of the freeway and not involved in accidents. (once a Viper is in an accident, they won't blame the part, but the accident for breaking it). Then the next question will be "has anybody ever done any service work to these suspension components on your car?" At that point they will blame whoever replaced your ball joints, new CV's, brake job, etc for causing the damage that led to the breakage months or years later. And finally, since you'll never see 50 to 100 Vipers documented with broken knuckles sitting on the side of the freeway (it would have already happened by now), you'll get the corporate response "too bad you're out of warranty". Time is on their side, not ours.
Best thing to do for everybody's sake is sell your Vipers and buy a new Gen 5 since it has a totally different knuckle......or does it
Cheers,
George