Roe Racing Can't Reccomend A Good Tuner For There S/C...

[ViperJoe]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

There are several guys on this site that don't have the BIG name(s) and have helped and solved many problems that folks have had with their systems that they got from the BIG name tuners. Joe Dell is just but one of them, hopefully a few of the others will check in, hopefully near where you live, or at least closer than Florida.

Best of luck getting it running right.....keep us posted!

And yes.........there is an "evil" Tony and a "good" Tony.....LOL!

 

[00prowler]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Thanks Jeff, Thanks for the info. I didnt want to start a heated controversy here, just want my car tuned properly... I have nothing against Sean himself. He has tried several different VEC programs for me to no avail. It is hard to tune a car over the phone. I just feel that Dave could of maybe researched or asked Sean and tried to find a reputable tuner/dealer in New England like F1. It is the small things after the big sale that can make or break a buisness...AL

 

[Joseph Dell]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

again, offer still stands to help out. so far, no ***...

 

[Supercharged Vipermad]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Un-evil Tony here....

It is hard to tune a car over the phone.

This is not a new feeling to some of us.....which is why many of us do have the software and have been learning to tweak things. As stated....are we typically eeking out every HP? Probably not....but I gots enough. Part of MY frustration (as noted on page 1) is that MANY of us felt the same way...about not having a tuner nearby.....but never felt it was Roe Racing's fault.

I just feel that Dave could of maybe researched or asked Sean and tried to find a reputable tuner/dealer in New England like F1. It is the small things after the big sale that can make or break a buisness...AL

Sorry, I can possibly see why a business might NOT want to recommend a certain tuner...no matter how good their reputation is. I can see it now. You might be of the opinion they could have (and possibly should have) recommended F1 (as an example). Now....what happens is they DID recommend another company with a good rep...lets call them "Z2". They might not be backed by Roe Racing...yet they are highly regarded. Now...what happens if "Z2" broke something and then refused to stand behind it? First thing posted would be something like "Roe Racing recommended a good tuner for my SC car and they destroyed my car....why won't Roe Racing step up????". Followed by comments like poor customer service, etc, etc, etc.

I'm sorry....but unless some shop is duly and properly ENDORSED by Roe Racing and the two SEPARATE entitites have some sort of agreement....I wouldn't blame them if they kept their mouth shut.

You know as well as I do (and every Tom, Dick and Harriet) on this board that THE MINUTE any "company/tuner" recommended by Roe Racing (or any other company) did something wrong/bad/unfair/etc......the fingers would be pointed at Roe. Can't blame them for covering their asps nowadays!

Just 2 cents.

 

[00prowler]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

I will take my chances at F1...At least I feel confident they will do a good job and that many sucsessful Roe S/C tunes have been through his doors..And yes S/C Vipermad I do see your point as well, in the world of high horsepower cars like ours there are many risks, but if there are authorized Roe dealers & installers out there I feel I could of been told who they were and made my own decision on who to pick based on the facts instead of the cold shoulder routine...Al...

 

[viprvenm]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Ship or take the car to Roe Racing. Problem solved.

Roe Racing is a great business to deal with. Sean and Dave are Top Notch!

Jason Watts
[email protected]

 

[Sean Roe]

Customer Service

Hi Guys,
I'm sad to see that I find about this on the internet versus in person or over the phone.
If anyone ever needs help, just contact me. The shop # is 904-529-1219 and you have to press 3, then # to reach me.
For after hours and on weekends, my mobile # is 904-535-4949.
If I don’t have an immediate answer, I will work on it and get back to you.
Al, in your particular case, the issue seems to boil down to just how Dave dealt with you. I apologize that you received anything less that the service you, or any of us, feel like we deserve. Please accept the apologies of myself and the staff.
Tuning is not terribly difficult with the car in person and I will do all I can to assist whichever shop is closest to you.
Regards,
Sean

 

[mad0953]

Re: Customer Service

That should settle it don't you think??

 

[plumcrazy]

Re: Customer Service

i agree and sean is the best for service. do you know any other tuners / manufacturers giving out thier personal cell # for weekend calls to help tune or settle problems ??

I didnt think so

 

[2002_Viper_GTS_ACR]

Re: Customer Service

Hi Guys,
I'm sad to see that I find about this on the internet versus in person or over the phone.
If anyone ever needs help, just contact me. The shop # is 904-529-1219 and you have to press 3, then # to reach me.
For after hours and on weekends, my mobile # is 904-535-4949.
If I don’t have an immediate answer, I will work on it and get back to you.
Al, in your particular case, the issue seems to boil down to just how Dave dealt with you. I apologize that you received anything less that the service you, or any of us, feel like we deserve. Please accept the apologies of myself and the staff.
Tuning is not terribly difficult with the car in person and I will do all I can to assist whichever shop is closest to you.
Regards,
Sean

Class act all the way.

 

[PDCjonny]

Re: Customer Service

That's how you run a business...

 

[mad0953]

Re: Customer Service

Tell me again why I live in Oregon?????

 

[Lee00blacksilverGTS]

Re: Customer Service

Very classy response Sean, as expected. It might be noted that Sean has now mastered the JonB method of advertising. Which can only be done if you have a whole country full of loyal and happy customers, the deal is, you tick one guy off and then sit back and wait for the next two pages of accolades from all your more than happy customers. LOL.
In addition I find it really amazing that the personality type who owns a Viper would take a perceived unsatisfactory comment from an employee like Dave and then not track down the Boss (Sean) both to get a satisfactory answer to the question AND to register a complaint with the owner. To immediately come right here and take a shot smacks of whining.
Not only that but it burns the bridge to a certain degree. I'm sure that any of the great tuners like Heffner, Macdeo, Levin could possibly have an employee who on an off day might give a non satisfactory answer. What SHOULD have happened here is the oldest statement in the book when you spend money and don't get satisfactory answers to business questions....

"May I speak to your supervisor please?"

And for the record, we have a rule here that prohibits unwarranted and unfounded bashing of vendors. ANY vendor, let alone a top site supporter and well respected name such as Sean. Frankly if this had not turned out to be a terrific advertisement for Sean I might have deleted the post. And if Sean still wishes that he would be well within his rights to request that.

 

[JonB]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

.....We all go up to F1 Dyno in Portland Maine he installs roe blowers and has tuned dozens. We do two Dyno and tune days a year for the club up there. Check them out at www.f1dyno.com Remember dave lives in florida and has never been to new england. F1 Dyno is an authorized roe dealer. Email [email protected] the owner his name is dave morill a club member and he has also built his own twin turbo system for his viper which is quite impessive.

I hate to be the bearer of bad news, because we have gladly referred to F-1 as well, and they are a good customer. But F-1 Dyno has closed their doors.
I wish Dave well, but you guys will have to persuade Dave to help you in YOUR shop. Very capable guy......

 

[Jeff Torrey]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Phone is disconnected. That bites.

 

[SUN RA KAT]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

I've had real good luck having Sean tune my car by sending my VEC2 cards back to him after telling him (phone & Email) how my spark plugs looked after I pulled them and inspected them. He would reprogram them and mail them back to me. He did such a good job that I never had any surging or bucking at low RPM.

 

[00prowler]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Thanks Sean, you hit the nail on the head...I Just didnt like the lack of concern I got that day..maybe Dave was in a bad mood or something..I still have a lot of respect for you Sean...Thanks for the encouraging reply...AL

 

[trainville]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Sean rocks!!! He's patiently been walking me through the Vec2 tuning and nitrous setup issues as I come across them. He is extremely knowledgeable and can write you a custom Vec2 program in NO TIME! I think I've more than got my money's worth of Sean's time in the last year.

Again, Kudos to Sean and his team (including that perky young lady on the phone......Amy is it??)

 

[plumcrazy]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

if its the same girl who worked there when i had my car down at seans place....SHE'S A HOTTIE !!!

 

[Dimitrios]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

hey prowler, sorry to hear that you are having problems BUT i totally feel you and know EXACTLY what you are going through. Im sure there are more than a dozen guys here that know exactly what you are going through but seems like no one could really help UNLESS you send your car to ROE and have the man tune it himself. ever since i got my car S/C's i have blown a motor due to detonation and side sills have been painted twice since they turned brown and fried the heck out of the insulation. i had two tuners try to tune this thing on a DYNO and results are the same. even had my guy pull the heck out timing in the negs and still detonates in this 40 degree temps. i just gave up on it and next week im going back to stock. just dont have the time to really deal with this stuff. if i was to do it all over again i would have ROE install and tune it for me.

 

[Steve 00RT/10]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

hey prowler, sorry to hear that you are having problems BUT i totally feel you and know EXACTLY what you are going through. Im sure there are more than a dozen guys here that know exactly what you are going through but seems like no one could really help UNLESS you send your car to ROE and have the man tune it himself. ever since i got my car S/C's i have blown a motor due to detonation and side sills have been painted twice since they turned brown and fried the heck out of the insulation. i had two tuners try to tune this thing on a DYNO and results are the same. even had my guy pull the heck out timing in the negs and still detonates in this 40 degree temps. i just gave up on it and next week im going back to stock. just dont have the time to really deal with this stuff. if i was to do it all over again i would have ROE install and tune it for me.

My limited experience tells me you can't tune a car with a VEC2 on a dyno in 70-80 degree ambient temperature and expect that tune to be right for cold temps. It will be too lean.........just like it will be too rich at 100 degrees.
I don't quite follow the complete resistance to learning to do this yourself. If you did and saw how the temperature impacts the AFR, you would most certainly never be without a WB sensor and meter to keep an eye on things all the time.

I can't say enough about the service and knowledge Sean provided me this past spring. When we picked up the second Roe car in late August this year, ..tuned on a dyno in 2003 and no WB....I felt like I was driving blind until I got the VEC2 updated and the WB stuff in so I could have a look at things on the computer. I had the 00 car out 2 weeks ago in 35-40 degree weather, slapped my cold card in, and WOT produced 11.3 to 11.6 or so AFR. It also produced wheel spin in 3rd at 75 or so. Plenty of power. That same card at 90 degrees would be running in the high 9s. Unless you've got time for a road trip and/or just want to meet up with Sean in person, it's probably not necessary to take your car there from far away .....maybe it's different for the real high HP cars.


Steve

 

[Mr Hemi Head]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

I'm with Steve.

The basic 5 lb setup is OK with stock program cards but when W/M, heads, and rockers, are added together with more boost, fine tuning with constant A/F monitoring is necessary for safe operation.

I never had success tuning my setup on a dyno but was able to dial it in on the street just fine. A safe location (closed track) to do 3rd gear pulls along with a WB monitor and a laptop with VECII software for data logging and you are all set.

If you are hesitant to tweak the values just E mail the log files to Sean or the forum experts who will do this for you.

 

[00prowler]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

It sounds like a wideband should be an integral part to the S/C kit...I am adding one to mine for sure...AL

 

[Steve 00RT/10]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

The basic 5 lb setup is OK with stock program cards but when W/M, heads, and rockers, are added together with more boost, fine tuning with constant A/F monitoring is necessary for safe operation.

I never had success tuning my setup on a dyno but was able to dial it in on the street just fine. A safe location (closed track) to do 3rd gear pulls along with a WB monitor and a laptop with VECII software for data logging and you are all set.

From my experience, the stock 5 lb. cards were, like Mr. Hemi Head said--OK. The engine wasn't going to break because they were REALLY rich.(mid 9s to low 10s at WOT) Sean told me early on that anything under 11 AFR was leaving good power on the table. The SOTP difference is quite noticeable from mid 9s to 11.5. I have 2 friends who put Roe blowers on this summer, ran the stock cards, and thought their power was good......but they didn't have a WB in to look at things. I'm guessing there's more for them to get. (one of the cars has since been tuned by Sean) I would think that most of the stock cards Sean sends out are a little rich

I would ask this question of the experts in here: When a WB is stuck up the tail pipe for dyno tuning, it would seem it is taking in much more air than if it was in the collector area. How is this compensated for? 2.5" pipe would be different than 3" pipe.

If you are hesitant to tweak the values just E mail the log files to Sean or the forum experts who will do this for you.

Exactly the thing to do. Mr. Hemi Head helped me last spring in becoming familiar with the VEC software and shared some of his log results. He also loaned me his EASE scan tool to set my LTFT adaptives. I have since gotten my own EASE tool from Sean. Sean set me on the right path with e-mailed log files. That's the nice thing about these forums. Lots of good info and experience to share. I believe Sean's customer service is second to none and totally agree with those above here who say the same.

Steve

 

[Marc Lublin]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Hey Dimitrios,
Didn't you tell me you were sending your car to Sean this past summer?

 

[ViperRichRT10]

Re: Customer Service

Hi Guys,
I'm sad to see that I find about this on the internet versus in person or over the phone.
If anyone ever needs help, just contact me.
Regards,
Sean

See...you should have talked to Sean if you had a problem before making a post like this!

 

[Dimitrios]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Hey Dimitrios,
Didn't you tell me you were sending your car to Sean this past summer?

yea i was but dont have the time or $2000 round trip to deal with this, im just going to start with a new car all over again.

 

[00prowler]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Hey D, I feel your pain too...I hate to see you give up at this point..You have all the problems behind you and need your car set up properly...I am bringing mine to Roe or Joe Donovan for an expert tune..It will be my winter vacation, Seans direct number is on this thread. I would call him before cashing it in...Good Luck...AL

 

[2MANYTOYS]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

Hey D, I feel your pain too...I hate to see you give up at this point..You have all the problems behind you and need your car set up properly...I am bringing mine to Roe or Joe Donovan for an expert tune..It will be my winter vacation, Seans direct number is on this thread. I would call him before cashing it in...Good Luck...AL

I would send it to Joe Donovan without hesitation. He has mastered getting the most out of these systems.

 

[BLWNASP]

Re: Roe Racing Can\'t Reccomend A Good Tuner For There S/C...SAD

I say in respect to Roe Racing, this thread should be moved or deleted. It really could have been aired out over the phone.

Not making a post that thousands of people view to harm his reputation.