My personal contact with them was limited - and that turned out to be a good thing.
About a year or so ago I made them an offer on a mint Dodge Demon they had listed on their website. At that time, I offered them 4K less than what they were asking (and what I thought was a really fair offer.) They blew me off and never even had the courtesy to respond back. When I called them, they gave me the run around. I never called them again.
But chalk one up to Karma. Because as fate would have it, about 6 or so months after my offer to FLC, I see the exact same car for sale online. Now it's for sale out of N. Carolina. I ended up buying it for $10,000 less than what FLC had it listed at - and when I bought it, it had just been fitted with a brand new OEM style exhaust system (over $1,000).
Thinking back, I never asked the guy I bought it from if he had it on consignment with FLC or if he purchased it from them. Either way, I saved 10k by not buying from them.