Here is a place to talk about the Wizard

[Nader]

I'm getting pretty upset right now....

Here's my responce for their computer generated e-mail:
REFERENCE NUMBER: XXXXXXXXX
EMAIL CASE NUMBER: XXXXXXXXX

"Innovation has always been a driving force at Chrysler and it drives us towards improvising and changing for the best. You can be rest assured that this change is one of them."

Please explain to a Chrysler customer with +$160.000.00 worth your products in my garage, HOW closing your oldest dealership in the world and USA is part of INNOVATION or CHANGE TO BEST?

I have the monetary means buying a Ferrari, Lamborghini, MB or any other car, even as a daily driver. I chose Chuck Tators Dodge, even when its HOURS away from my house.
I chose Viper, Chrysler 300, Commander Hemi and a Chrysler Minivan. If it feels to you that closing this dealership is best for you, rest assured that my relationship and loyalty with Cerberus/Chrysler will be also finished. Next daily driver will be a MB and Viper can be easily traded for a Gallardo.

I do not want a generic, computer generated answer, I believe that showing my loyalty to Chrysler in excess of $160.000 ENTITLES me for a service and PROPER responce from YOU.

Waiting for a reply

Great email. I am dying to hear what the response is to this.

 

[Cobraken]

I got the standard response too. Thought my e-mail to Chrysler was innnovative enough to maybe get a different response. Relax Chuck, it was nice.

 

[InjectTheVenom]

It is true that Dodge dealers will be required to carry Dodge AND Chrysler AND Jeep, all at the same location?
That will literally shake the Mom's and Pop's out of the business fast.

I believe that over here in Europe it already took place, at least the dealership closest to me has all the brands including Mercedes under their roof. Sadly the head of sales that I know from back in the apprenticement period that I spent there works somewhere else, so no special stuff or personal 08 Viper introduction for me

 

[DJ'sviper]

Sent in an email and this was the reponse: Dear Don: Thank you for contacting the Chrysler Customer Assistance Center the Tator Dodge dealership. We appreciate you for bringing your overall experiences at the Tators Dodge to our attention. Our dealerships continuously strive to provide complete customer satisfaction. We are glad to hear of the great customer service they are providing. There are many factors are taken into consideration while collaborating with a dealership. We take these steps to make sure that our customers get the world class and unmatched service. Innovation has always been a driving force at Chrysler and it drives us towards improvising and changing for the best. You can be rest assured that this change is one of them. Our view is to make Chrysler the leadernot only in the products we manufacture, but also in the customer service we provide. While we are glad to hear of the great customer service they were providing, collaborating with a dealership involves many other factors, which we take into consideration. Thanks again for your email. We value you and your business. Sincerely, Eric SmithCustomer Service Representative Chrysler Customer Assistance Center

 

[RedEnuf93]

Dear MR. XXXXXXX,

We here at Dodge are continuously looking for ways we can serve you better. Your assistance would be a significant help to our efforts if you could take a couple of minutes to give us your feedback.

Recently you sent an email to Dodge, the subject of which you titled:
Chuck Tator Dodge Dealership

Please click on the link below to open our web page questionnaire and answer the questions based on this most recent email interaction.

Thank you in advance for taking the time to help us improve. The answers you provide will assist us to gauge your satisfaction with our handling of your question (or issue).


Should you be looking for any additional information regarding our products or services, feel free to visit our brand web sites at http://www.chrysler.com, http://www.dodge.com, or http://www.jeep.com. The search function on the top of the navigation bar may help provide the information you have requested.

To view the Chrysler LLC Privacy Policy click on: http://www.chrysler.com/universal/privacy.html

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Thank you for taking the time to help us improve our service to you. Please select the choice that most closely represents your feeling regarding each of the following questions.

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2. Keeping in mind the reason you originally contacted us, please choose the option that best reflects your feelings regarding the final outcome to your issue, question or complaint

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No







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[RedEnuf93]

HERE'S THE REST OF IT...

4. Regarding the initial (first) reply you received in response to your email to us, how thoroughly did our representative answer your question or handle your issue?

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My question/issue was handled completely

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My question/issue was not handled at all

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5. When answering this question, please consider the final outcome of your issue, question or complaint separately. How satisfied are you with the level of attention you feel your email received?

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I am completely satisfied with the effort made

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I am somewhat satisfied with the effort made

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I am neither satisfied nor dissatisfied with the effort made

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I am somewhat not satisfied with the effort made

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I am completely not satisfied with the effort made

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6. Based solely on the level of attention you received from our representative, how likely are you to recommend our products or services to friends & family?

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Definitely will recommend

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Definitely will not recommend

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You can bet that I have crossed out the "Not at all satisfied fields...)


YOU GOT TO BE KIDDING, ***?"?????
This is the ******** responce they gave me.
A 6 point survey?

I HAVE ONE FOR CHRYSLER:

ARE YOU FUC*IN ********, YES OR NO?




.

 

[RedEnuf93]

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Thank you for taking the time to provide us with your feedback.

Our website provides product, service and contact information should you need additional assistance. Please click on our logo above to visit us again.


You know what... maybe I wount anymore....

PS. Dont worry Chuck, I'm VERY polite with them.

 

[ViperDude]

This strategy is definitely working, keep it up. Many weeks and a hundred identical from-mail replies from Chrylser later, it must be starting to have an effect on those billionaire fat-cats now running the show over there in their cushy offices. The emails are destroying their train of thought most certainly. They'll crack any day now, I'm sure of it.

 

[Neil - UK]

here's what i beleive is some more useful contact details to the high level cheifs, worth sending them an email or two (Tator approved !)

http://cgmedia.daimlerchrysler.com/bios.do?mid=15

 

[VIPER BAZ UK]

Wonder what will happen today??????

 

[cobramadness]

Dear Kevin:

Thank you for contacting the Chrysler Customer Assistance Center
regarding the Tators Dodge.

We certainly appreciate you for bringing your overall experiences at the
Tators Dodge to our attention. Our dealerships are continuously striving
to provide complete customer satisfaction. We are glad to hear of the
great customer service that they are providing.

There many factors we take into consideration while collaborating with a
dealership. We take these steps to make sure that our customers get the
world class and unmatched services.

Innovation has always been a driving force at Chrysler and it drives us
towards improvising and changing for the best. You can be rest assured
that this change is one of them.

We hope that you understand our views towards making Chrysler the leader
concerning not only our products but also the customer service we
provide.

Thanks again for your email.

Sincerely,

Vivian Kerry
Customer Service Representative
Chrysler Customer Assistance Center