NO customer service, be aware

[ZOOMBI U]

Ordered a new water pump from Autoparts Warehouse online, The waterpump was delivered but was the wrong pump. Be aware this company has no customer service. Their suggestion to my problem was to purchase a second pump and they would email a return form for the first pump and would return the funds by the end of the month. My thought, ship the proper pump and have the shipper do an exchange. Apparently not, their mistake but they expect me to purchase a second pump.

 

[V10SpeedLuvr]

Good customer service is a thing of the past. All that matters now is money. Unless its a well known and respected Viper vendor (Tator, Jon B, Woodhouse, etc), I expect the worse these days.

 

[Burt G]

I recently had a BAD experience with the same vendor. I purchased 2 Borla exhaust tips & later found they will not fit my GTS. Needed 3" inlet not 2-3/4" I told the phone sales rep to cancel my order when I called them back 10-min after placing the order, I was told sorry we cannot cancel any orders once placed??? You must take delivery then submit a request for return auth via e-mail which took 2-weeks to get then pay to ship it back and wait for your reimbursement!! (I would'nt buy a Spark Plug from these Moe-Foe's)

 

[PatentLaw]

Try using one of the vendors on here!

 

[twinturbo3150]

trying to find a viper part from someone who doenst deal with vipers on a daily basis is just asking for trouble!!

 

[VIPER GTSR 91]

Try using one of the vendors on here!

Yes, like Tire Rack. They are awesome,and will not put you on hold and no double talk!! I mentioned years ago on this site that customer service is history and most everything is a scam but a lot of people turned a blind eye.