Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
When a claim as this is made, it is between the customer it was shipped to and the shipping co. Not between the seller and the freight company, nor between the seller and the customer. I can see the customer thinking otherwise, but I had a situation with an item I shipped, and it was damaged, they took this up with the customer, no part in this was I to play. I think the customer should fight it out with DHL. I really can understand someone thinking otherwise. I'm sure some companies would just send you out another product, and deal with the shipping co. them selves, but those companies are self insuring the item. Litlle guys like VB550 and my self could never afford this risk. If I as a vendor shipped an item, and insured it for the customer at his request, I'm not insuring the item, I'm only providing him with a service that is only possible by way of the vendor. If I sell you a car and set you up with an insurance company, and you or even I wreck the car, I'm not responsable to settle your claim. I only provided you with a company to insure it with.
What's up with DHL, I use them a lot, and if they ever do this to a customer of mine, especially my Viper buddies, I'll drop them in a heartbeat.
The freight company probably thinks they are being conned. They can't imagine tires for a car costing as much as these do. There getting a bargain. I'd make them pay full replacement cost. There has to be more to this story. If the tires were insured for x amount of $$ and they were lost, this should be so cut and dry. Are we not hearing the full story. It's so easy to prove what these tires cost, and even show what they were sold for. What am I missing here. Seems DHL would pay the claim rightaway, no questions asked.
Id like to hear what DHL really had to say. They could tell the rest of this story I'll bet.
Skip White
Skip, for shipping damage, you are correct (the package did arrive). Unless..... the packaging did not meet the requirement of the shipper... shippers need to be double careful with UPS on this one. EVEN IF YOU DO INSURE FOR FULL VALUE, if the item arrives damaged, UPS often states that the item was not packaged per their requirements and tries to wriggle out of payment
.
UPS packing requirements They leave lots of room for "interpretation" with this statment:
"Make sure all items are separately wrapped and cushioned with sufficient packing material"
UPS insurance is inexpensive:
Overview
Each UPS domestic or international package shipment is automatically protected by UPS against loss or damage up to a value of US$100. For protection above US$100, shippers may declare a value up to certain limits.
Shippers may not declare a value, and UPS does not provide declared value protection for packages or letters having an actual value in excess of US$50,000 even if a lesser amount is specified in the declared value field
International air shipments may be governed by the Warsaw Convention, including its liability limitations
Domestic Services (per package)
Declared Value Charges
$0.00 - $100 $0.00
$100.01 - $300 $1.20 minimum
$300.01 - $50,000 $0.40 per $100 of value
International Services (per shipment)
Declared Value Charges
$0.00 - $100 $0.00
$100.01 - $300 $1.20 minimum
$300.01 - $50,000 $0.40 per $100 of value
Shipments greater than $50,000* Multiply Declared Value by .004
* $50,000 maximum declared value per package
I shipped one of the giveaway items Vis UPS, had the supplier carry it to the UPS store, had the UPS store package it, and insure it.... it arrived broken. The winer did deal directly with UPS, and they paid to fix it.... nice thing about having UPS do it all, nobody to blame but themselves