AVOID THIS VENDOR HE CAN'T BE TRUSTED don't delete people need to know !!!
- Thread starter SCLSSRT10
- Start date
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
no im in no way taking any sides all im sayin is..
1. I never had an issue
2. That is how I think HES looking at it
never gave an opinion if I feel its right or wrong (and im gonna stay out of that one) im just saying thats how he feels.
no im in no way taking any sides all im sayin is..
1. I never had an issue
2. That is how I think HES looking at it
never gave an opinion if I feel its right or wrong (and im gonna stay out of that one) im just saying thats how he feels.
Skip White
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Shelby3 I guess I've not made my self clear, I said any seller that is selling inexpensive items, would gladly cover a delivery loss. Of course I would cover such items, especially a set of $119.00 exhaust tips, but we have coverage from our main shipper, Unishippers. It's part of our shipping aggrement, but it is limited. If I shipped out a very expensive item, I would demand they pay for insurance, unless I have a proffit level that would allow for me to include it in the price. I refuse to ship very expensive items that go beond what our carrier will cover, unless suplamentel coverage is purchased by me or them, someone! If I sold something to a customer, and they didn't recieve it, or it was broke, I'd bend over backwards to make it right with them, regardless if I'm covered or not.
This is the second person qouting me, yet right within the qoute is the sentence; No way in this world would I expect this if I'm buying a product that doe's not have this built into it's selling price.
BUILT INTO IT'S SELLING PRICE.
That means you should be covered when buying from a company that does this for a living, espesially on inexpensive items.
No shoestring operater will offer this protection, and that's what insurance is for, but between the customer and the freight co, and the vendor should have enough leverage against the freight company in case they are not taking care of the customer.
Skip White
Shelby3 I guess I've not made my self clear, I said any seller that is selling inexpensive items, would gladly cover a delivery loss. Of course I would cover such items, especially a set of $119.00 exhaust tips, but we have coverage from our main shipper, Unishippers. It's part of our shipping aggrement, but it is limited. If I shipped out a very expensive item, I would demand they pay for insurance, unless I have a proffit level that would allow for me to include it in the price. I refuse to ship very expensive items that go beond what our carrier will cover, unless suplamentel coverage is purchased by me or them, someone! If I sold something to a customer, and they didn't recieve it, or it was broke, I'd bend over backwards to make it right with them, regardless if I'm covered or not.
This is the second person qouting me, yet right within the qoute is the sentence; No way in this world would I expect this if I'm buying a product that doe's not have this built into it's selling price.
BUILT INTO IT'S SELLING PRICE.
That means you should be covered when buying from a company that does this for a living, espesially on inexpensive items.
No shoestring operater will offer this protection, and that's what insurance is for, but between the customer and the freight co, and the vendor should have enough leverage against the freight company in case they are not taking care of the customer.
Skip White
Sellshomesdrivesviper
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Almost 1400 hundred Views and 92 responses to this thread, it will cost the vendor much more than he realized after everything is said and done.
Almost 1400 hundred Views and 92 responses to this thread, it will cost the vendor much more than he realized after everything is said and done.
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
I would not buy something from any vendor knowing that if my order was lost i would lose my money. I am a business person and it is my responsibility to keep customers happy AT ALL COSTS, PERIOD. I would not buy from this vendor no matter what after hearing his response, for 3-4 hundred he is being foolish in my opinion. Just my opinion.
I would not buy something from any vendor knowing that if my order was lost i would lose my money. I am a business person and it is my responsibility to keep customers happy AT ALL COSTS, PERIOD. I would not buy from this vendor no matter what after hearing his response, for 3-4 hundred he is being foolish in my opinion. Just my opinion.
Skip White
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
It appears a few have seemed to misunderstand me in such a way as to imply I would have handled this the same as VB550 when I never once implied that I would. Had I known this I would have voiced my opinion on what I would have done. It's upsetting to me some of the comemts made towards me. I really wish people would not read bits and pieces, and make quick judgments.
I've been up against many bad situations in my many years and have allways kept my customers satisfied. I'd have to really be up against a really unreasonable customer for him or her not have a good experiance with me. I've yet to come across such a customer.
Kind'a hurts my fealings
Skip White
It appears a few have seemed to misunderstand me in such a way as to imply I would have handled this the same as VB550 when I never once implied that I would. Had I known this I would have voiced my opinion on what I would have done. It's upsetting to me some of the comemts made towards me. I really wish people would not read bits and pieces, and make quick judgments.
I've been up against many bad situations in my many years and have allways kept my customers satisfied. I'd have to really be up against a really unreasonable customer for him or her not have a good experiance with me. I've yet to come across such a customer.
Kind'a hurts my fealings
Skip White
Skip White
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Releived to hear that.
Skip
Releived to hear that.
Skip
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Although I haven't bought anything off Skip he is always here to answer questions etc. and is a great asset to the Viper community. Vendors like Skip should be suppoerted and VB550 should be completely cut and even banned from advertising here!
Although I haven't bought anything off Skip he is always here to answer questions etc. and is a great asset to the Viper community. Vendors like Skip should be suppoerted and VB550 should be completely cut and even banned from advertising here!
BobK898
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Seller's responsibility.
Seller's responsibility.
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Skip, This is a direct cut from your statement that bothers me most.
"When a claim as this is made, it is between the customer it was shipped to and the shipping co. Not between the seller and the freight company, nor between the seller and the customer."
Did you actually mean this? This is what I strongly disagree with. I believe it is between the seller and the shipper to recover the insurance especially on a lost item.
Skip, This is a direct cut from your statement that bothers me most.
"When a claim as this is made, it is between the customer it was shipped to and the shipping co. Not between the seller and the freight company, nor between the seller and the customer."
Did you actually mean this? This is what I strongly disagree with. I believe it is between the seller and the shipper to recover the insurance especially on a lost item.
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know !!!
Skip, it seems your tune has changed (to the good I might add). What you were stating earlier in the above quote and another post a few up from this one, is that if a shipment does not arrive it is between the buyer and shipping company. That is where most of us differ. FOB destination - that means the seller maintains ownership until delivery. That is what is expected and required in the retail industry, regardless of the value of the product.
My $0.02 (well spent with companies that take responsibility)
Skip, it seems your tune has changed (to the good I might add). What you were stating earlier in the above quote and another post a few up from this one, is that if a shipment does not arrive it is between the buyer and shipping company. That is where most of us differ. FOB destination - that means the seller maintains ownership until delivery. That is what is expected and required in the retail industry, regardless of the value of the product.
My $0.02 (well spent with companies that take responsibility)
Skip White
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know !!!
No I'm not changing my tune, I'm just trying to further explain myself. I should have made it clear that any Vendor selling inexpensive items should cover the product 100% and if the item's are very expensive, they need to be insured, and I thought that's exactly what I've been saying. I'm not changing the tune, but trust me on this,I'm not going to ever let my customer down.
Skip W
No I'm not changing my tune, I'm just trying to further explain myself. I should have made it clear that any Vendor selling inexpensive items should cover the product 100% and if the item's are very expensive, they need to be insured, and I thought that's exactly what I've been saying. I'm not changing the tune, but trust me on this,I'm not going to ever let my customer down.
Skip W
98MODMTR
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
100% correct.
100% correct.
Skip White
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know !!!
Shelby3 yes I'm saying that a claim is between the shipping co. and the purchaser, as thats usually the way it's handled. I just sold an engine to a customer, and the freight co. broke the distributor of the engine, and I tried to file a claim with the freight co. and they said for me to put them in contact with the purchaser of the engine, and that it would be handled between them and not me. I called the customer and told him this, and all was well. I did tell him to let me know if they were not treating him right on this, and I would step right in.
Skip
Shelby3 yes I'm saying that a claim is between the shipping co. and the purchaser, as thats usually the way it's handled. I just sold an engine to a customer, and the freight co. broke the distributor of the engine, and I tried to file a claim with the freight co. and they said for me to put them in contact with the purchaser of the engine, and that it would be handled between them and not me. I called the customer and told him this, and all was well. I did tell him to let me know if they were not treating him right on this, and I would step right in.
Skip
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know !!!
Skip damage and loss are two different things. Though I believe in both cases the seller is obligated to make the customer whole. With damage the goods are in the customers hands and therefore so is ownership. Until it arrives, and is in the customers custody, it is the sellers. That is what FOB destination means. It indicates when ownership rights transfer. For retail that is when the customer receives it. For business to business the norm is FOB ship point. And in many cases the buyer arranges for the actual shipping.
But keeping this a retail line of commentary the issue is between the owner of the product and the shipping comany. And if it was never delivered the owner is the seller.
Skip damage and loss are two different things. Though I believe in both cases the seller is obligated to make the customer whole. With damage the goods are in the customers hands and therefore so is ownership. Until it arrives, and is in the customers custody, it is the sellers. That is what FOB destination means. It indicates when ownership rights transfer. For retail that is when the customer receives it. For business to business the norm is FOB ship point. And in many cases the buyer arranges for the actual shipping.
But keeping this a retail line of commentary the issue is between the owner of the product and the shipping comany. And if it was never delivered the owner is the seller.
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
[quote
Prime example is I purchased many expensive items from ViperMed at Elite Motorsports, all of which were great!!! I received everything I was supposed to in a timely matter.
[/QUOTE]
Oh yeah, I remember that fascia. Make sure you stay by your car at Carlisle this year. I like that fascia and I'm bringing tools with me this year!
[quote
Prime example is I purchased many expensive items from ViperMed at Elite Motorsports, all of which were great!!! I received everything I was supposed to in a timely matter.
[/QUOTE]
Oh yeah, I remember that fascia. Make sure you stay by your car at Carlisle this year. I like that fascia and I'm bringing tools with me this year!
DSR207
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
There is a quick fix for this Venomblue550...If you think it's worth it.
There is a quick fix for this Venomblue550...If you think it's worth it.
Jay Herbert
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know !!!
I did call the lift company today and ask the question, "What if the lift does not arrive, will I still have to pay for it?".
First I got silence (I'm 99% sure the person was thinking "What a stupid Question").
Then I explained a person had bought an item from a vendor and it never arrived, it was apperantly not insured for full value and the customer was not fully refunded. Then she said, "Oh... we would never do that, if something happened, was damaged, or missing, we ship a replacement, we would make it right for the customer".
She also said, my lift ships tomorrow and should be here Monday or Tuesday. All my car buddies in town will be over next weekend to help assemble it
I did call the lift company today and ask the question, "What if the lift does not arrive, will I still have to pay for it?".
First I got silence (I'm 99% sure the person was thinking "What a stupid Question").
Then I explained a person had bought an item from a vendor and it never arrived, it was apperantly not insured for full value and the customer was not fully refunded. Then she said, "Oh... we would never do that, if something happened, was damaged, or missing, we ship a replacement, we would make it right for the customer".
She also said, my lift ships tomorrow and should be here Monday or Tuesday. All my car buddies in town will be over next weekend to help assemble it
treynor
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Precisely, Jay - this is a "duh" for serious vendors.
I'll give you an example from last Christmas - I ordered a $1400 camera lens from Adorama. They shipped it UPS. UPS said they delivered the package, but I never signed for it and the package was not at my house when I got home the evening it was supposed to be delivered. The package was of course insured and marked as requiring signature. I contacted UPS, who said "our contract is with the shipper". I then contacted Adorama, who apologized and said they'd take care of handling UPS - and did I want a refund or for the lens, or for them to ship a replacement lens?
THAT is how it's supposed to work.
Precisely, Jay - this is a "duh" for serious vendors.
I'll give you an example from last Christmas - I ordered a $1400 camera lens from Adorama. They shipped it UPS. UPS said they delivered the package, but I never signed for it and the package was not at my house when I got home the evening it was supposed to be delivered. The package was of course insured and marked as requiring signature. I contacted UPS, who said "our contract is with the shipper". I then contacted Adorama, who apologized and said they'd take care of handling UPS - and did I want a refund or for the lens, or for them to ship a replacement lens?
THAT is how it's supposed to work.
Phil
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Wow..this flame is now 4 pages long..my goodness. Maybe I should start a flame 1 year ago with JonB at partsrack. By all means, I ordered a bunch of stuff from him totalling $2750. Got all items except the floor mats. He told me the item was lost. One year later, I still did not get the mats or refund.
Wow..this flame is now 4 pages long..my goodness. Maybe I should start a flame 1 year ago with JonB at partsrack. By all means, I ordered a bunch of stuff from him totalling $2750. Got all items except the floor mats. He told me the item was lost. One year later, I still did not get the mats or refund.
ERDOC
Viper Owner
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Lost? Maybe he never shipped them. Did you ask for proof it was sent? I guess they must have been pretty expensive floor mats for you not to get another set sent especially in you ONLY spent $2750. This is great that we get to hear some negative feedback on some of the vendors so we are not always so blinded by the "so and so is the MAN!" threads.
Lost? Maybe he never shipped them. Did you ask for proof it was sent? I guess they must have been pretty expensive floor mats for you not to get another set sent especially in you ONLY spent $2750.
This is great that we get to hear some negative feedback on some of the vendors so we are not always so blinded by the "so and so is the MAN!" threads.Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
The REST of the story.
1) Canadian Shipment, mats sent by Snake-Oyl to man's installer, at his request.
2) Installer refused it due to customs duty owed. But first SIGNED for it!
3) Snake Oyl says they never got it back, but agreed to replace it (insured.)
4) I put Phil and secretary w/ Snake Oyl 2-3 times....(loses the contacts?)
5) I thought this was done 6+ months ago, and have AGAIN alerted Snake-Oyl to this open item. We had offered a refund, but he wanted the S.O. MATS.
International orders are much more likely to result in problems, and this is one unusual example. As he said, everything we direct-shipped he received promptly. And if he (finally) wants to bail, we'll recap w/ S.O. and refund.
The REST of the story.
1) Canadian Shipment, mats sent by Snake-Oyl to man's installer, at his request.
2) Installer refused it due to customs duty owed. But first SIGNED for it!
3) Snake Oyl says they never got it back, but agreed to replace it (insured.)
4) I put Phil and secretary w/ Snake Oyl 2-3 times....(loses the contacts?)
5) I thought this was done 6+ months ago, and have AGAIN alerted Snake-Oyl to this open item. We had offered a refund, but he wanted the S.O. MATS.
International orders are much more likely to result in problems, and this is one unusual example. As he said, everything we direct-shipped he received promptly. And if he (finally) wants to bail, we'll recap w/ S.O. and refund.
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
All I know is I have delt with Jon B (partsrack) many times and I can honestly sit here and say I do NOT think he would be the type to screw anyone over, as a matter of fact hes so trusting in most cases he gives his customers the power to screw HIM.
All I know is I have delt with Jon B (partsrack) many times and I can honestly sit here and say I do NOT think he would be the type to screw anyone over, as a matter of fact hes so trusting in most cases he gives his customers the power to screw HIM.
DSR207
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
JonB was very helpful,(ALTHOUGH VERY SHORT ON THE PHONE) even allowing a change in the order 1 week after it was made...For a one man operation, he is great. He is no VENOMBLUE550...
JonB was very helpful,(ALTHOUGH VERY SHORT ON THE PHONE) even allowing a change in the order 1 week after it was made...For a one man operation, he is great. He is no VENOMBLUE550...
Phil
Enthusiast
Re: AVOID THIS VENDOR HE CAN\'T BE TRUSTED don\'t delete people need to know
Jon,
You were gived specific instruction to ship only the exhaust to my installer and the rest of the items to my home, period. Ofcourse my installer refuse to accept the floor mat when it arrive to his place instead of mine. You have to know one thing, once I gave you specific instruction, to send only the exhaust to my installer and the rest of the items to my home, I therefore told my installer to expect the delivery for the exhaust only! Don't forget we have to pay extra customs and duties charges here in Canada once we receive the item. If my installer is not aware about the floor mat, ofcourse he refuse to accept the delivery since he will have to pay the custom duties on it and my instruction to him was to pay for the exhaust's duties only. However, I refused to understand why will the floor mats reached my installer address and not my home address like the rest of the items? Is it my fault since I already given you specific shipping instructions?? I still have the instruction that was given to you save on my computer. Furthermore, the funny thing was, despite all emails going back and forth for the past one year, I recently sent you 2 direct email in the last 2 weeks and got no reply from you and once I posted here, you reply right away?? Must be the magic of this forum??
P.S. I had never insisted on the floor mats if you were to give me refund, please note!!!
Jon,
You were gived specific instruction to ship only the exhaust to my installer and the rest of the items to my home, period. Ofcourse my installer refuse to accept the floor mat when it arrive to his place instead of mine. You have to know one thing, once I gave you specific instruction, to send only the exhaust to my installer and the rest of the items to my home, I therefore told my installer to expect the delivery for the exhaust only! Don't forget we have to pay extra customs and duties charges here in Canada once we receive the item. If my installer is not aware about the floor mat, ofcourse he refuse to accept the delivery since he will have to pay the custom duties on it and my instruction to him was to pay for the exhaust's duties only. However, I refused to understand why will the floor mats reached my installer address and not my home address like the rest of the items? Is it my fault since I already given you specific shipping instructions?? I still have the instruction that was given to you save on my computer. Furthermore, the funny thing was, despite all emails going back and forth for the past one year, I recently sent you 2 direct email in the last 2 weeks and got no reply from you and once I posted here, you reply right away?? Must be the magic of this forum??
P.S. I had never insisted on the floor mats if you were to give me refund, please note!!!
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